Peris Githu
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Peris Githu Email & Phone Number

Customer Service | Content Writer. at Upwork
Location: Nairobi County, Kenya, Kenya 11 work roles 3 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Upwork
Role
Customer Service | Content Writer.
Location
Nairobi County, Kenya, Kenya
Company size
144019 employees

Who is Peris Githu? Overview

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Quick answer

Peris Githu is listed as Customer Service | Content Writer. at Upwork, a company with 144019 employees, based in Nairobi County, Kenya, Kenya. AeroLeads shows a matched LinkedIn profile for Peris Githu.

Peris Githu previously worked as Service Engineer at Wananchi Group and Level one Content Writer. at Fiverr. Peris Githu holds Imis (Institute For Management Of Information Systems) Higher Diploma, Computer Systems Networking And Telecommunications from Kenya School Of Professional Studies.

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Upwork

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Profile bio

About Peris Githu

A Resourceful, Collaborative, Transformational and Value driven Customer Service & Experience (CX) Specialist with 10+ years of experience in Customer Service, Technical & Field Installations Support, Customer Experience (CX), Development, Research, Structuring, Call center operations, Creative problem-solving practices, and much more across multiple channels. I am committed to improving customer experience through speedy responses to customer inquiries, solid product education, helpful feedback, and respectful conflict resolution. A personable Individual who enjoys interacting with people and cultivating long-lasting relationships & product loyalty. I deliver realistic customer-centric solutions and fine-tuning methodologies that enhance business performance and strengthen brand reputation in our lucrative market with the added advantage of telecommunications expertise. In addition, I am a Freelance Content and Article writer for Websites and Blogs.

Current workplace

Peris Githu's current company

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Upwork
Upwork
Customer Service | Content Writer.
Nairobi County, Kenya
Website
upwork.com
Employees
144019
AeroLeads page
Company profile
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11 roles

Peris Githu work experience

A career timeline built from the work history available for this profile.

Customer Service | Content Writer.

Upwork

Nairobi County, Kenya

Service Engineer

Current
Wananchi Group

Nairobi County, Kenya

 Second level Technical / Customer Support, and Retention for our Internet & Tv Customers. Extensive identification, troubleshooting of all customer escalated matters including but not limited to HFC, GPON, Metro, MPLS, WiMAX, DTH, TV and managed Wi-Fi. Collaborative Research, Follow-ups, and Eradication of potential trouble spots. Customer Experience.

Jul 2023 - Present

Level One Content Writer.

Fiverr

- Content / Article writer for websites and Blog posts (SEO-Friendly) - Customer Service

Jan 2021 - Dec 2023

Customer Service | Content Writer.

Upwork

- Content / Article writer for websites and Blog posts (SEO-Friendly) - Customer Service.

Jul 2020 - Dec 2023

Customer Experience Executive

Freelance

- Customer Service.- Available for new engagement.

Mar 2020 - Dec 2023

Customer Experience (Cx) Analyst

Safaricom Plc

Nairobi, Kenya

  • Superbly and ably developed processes in conjunction with the relevant departments for new products and services while ensuring that they meet, company quality and ISO standards.
  • Research, Gap analysis and demand reduction.
  • Proactively studied, evaluated and re-designed processes and customer journey's with numerous business units to enhance customer obsession.
  • Drove Net promoter score through vigorous training and enablement of teams & stakeholders.The focus was on quality customer experience (CX) standards that led to enhancement of products and services.
  • Facilitated design thinking and Agile applications in assigned projects.
Aug 2019 - Mar 2020

Fixed Data & Fiber To Home (Ftth) Support

Safaricom Plc
  • Calls management for atleast 150/day Enterprise Customers. This are Fiber to home (FTTH) and Fixed Data(Wimax, Microwave, Fibre to building - FTTB, Domain).
  • Cross selling and up selling of the different products and services we offer in the market
  • Liaising with stakeholders for timely resolution to customer queries with a view to reduce demand and customer churn.
  • Capturing feedback and actively supporting the review of processes and customer journeys.
  • Stakeholder Training.
Mar 2015 - Aug 2019

Customer Experience Executive

Safaricom Plc

Nairobi

  • Providing premium service to atleast 150 prepaid customers and ensuring the delivery of high personalized quality customer service, consequently promoting good public image of the organization.
  • Cross selling and up-selling on our various products.
  • Capturing feedback for further engagements with other departments for products enhancement.
Jan 2012 - Feb 2015

Hub (Network Operations Centre) Engineer

Gilat Satellite Networks

Nairobi, Kenya

  • Calls management & Customer service, reporting and helpdesk operations.
  • Installation, Configuration, administration and maintenance of VSAT Hubs (Gilat Faraway,Dial@way, 360E, Sky Edge II IP, Idirect both locally and globally.
  • Implementing Quality of Service (Allot, packeteer, fairshare).
  • ISP support - configuration & maintenance of new and existing customers on Wide area networks.
Sep 2002 - Dec 2009

Information Technology Internship

Kenya School Of Professional Studies

Nairobi

  • Training computer packages to IT certificate and diploma students.
Jan 2002 - Sep 2002
Team & coworkers

Colleagues at Upwork

Other employees you can reach at upwork.com. View company contacts for 144019 employees →

MA Muhammad Azam Muhammad Azam Colleague at Upwork Lahore, Punjab, Pakistan, Pakistan View → EA Eslam Alsbah Eslam Alsbah Colleague at Upwork Gerga, Suhaj, Egypt, Egypt View → MK Mousumi Khatun Mousumi Khatun Colleague at Upwork Pabna Sadar Upazila, Rajshahi, Bangladesh, Bangladesh View → QB Qeti Bardavelidze Qeti Bardavelidze Colleague at Upwork Tbilisi, Georgia, Georgia View → FA Faheem Ahsan Faheem Ahsan Colleague at Upwork Rawalpindi, Punjab, Pakistan, Pakistan View → HN Hamza Najeeb Hamza Najeeb Colleague at Upwork Liaquatpur, Punjab, Pakistan, Pakistan View → AT Aze T. Aze T. Colleague at Upwork Guimbal, Western Visayas, Philippines, Philippines View → MR Masud Rana Masud Rana Colleague at Upwork Bangladesh, Bangladesh View → FI Faruk Işık Faruk Işık Colleague at Upwork Türkiye, Turkey View → JA Julie Ann Porcalla Julie Ann Porcalla Colleague at Upwork Philippines, Philippines View →
3 education records

Peris Githu education

Imis (Institute For Management Of Information Systems) Higher Diploma, Computer Systems Networking And Telecommunications

Kenya School Of Professional Studies

Advanced Network Administration Certification (Ccna), Information Technology

Infotech Training Center

Gpon Fundamental Training, Fiber Optic Technology

Huawei Training And Certification
FAQ

Frequently asked questions about Peris Githu

Quick answers generated from the profile data available on this page.

What company does Peris Githu work for?

Peris Githu works for Upwork.

What is Peris Githu's role at Upwork?

Peris Githu is listed as Customer Service | Content Writer. at Upwork.

Where is Peris Githu based?

Peris Githu is based in Nairobi County, Kenya, Kenya while working with Upwork.

What companies has Peris Githu worked for?

Peris Githu has worked for Upwork, Wananchi Group, Fiverr, Freelance, and Safaricom Plc.

Who are Peris Githu's colleagues at Upwork?

Peris Githu's colleagues at Upwork include Muhammad Azam, Eslam Alsbah, Mousumi Khatun, Qeti Bardavelidze, and Faheem Ahsan.

How can I contact Peris Githu?

You can use AeroLeads to view verified contact signals for Peris Githu at Upwork, including work email, phone, and LinkedIn data when available.

What schools did Peris Githu attend?

Peris Githu holds Imis (Institute For Management Of Information Systems) Higher Diploma, Computer Systems Networking And Telecommunications from Kenya School Of Professional Studies.

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