Peris Muraguri Email and Phone Number

• overseeing the daily business operations of a pharmacy• Managing the pharmacy staff and the inventory, and ensuring the safe storage of prescription drugs and controlled substances.• Leading and coaching the Samers team to ensure they achieve excellence, and provide exceptional customer care and patient safety.• Oversee all aspects of the pharmacy services and department to deliver outstanding customer service, profitably.• Oversee the stock of pharmaceutical goods and other items for sale in the pharmacy.• reporting changes to the pharmacy’s operational information, such as hours of operation, pharmacy staff roster, staff welfare issues• Ensure timely compliance with all pharmacy regulating bodies in Kenya

Oversee warehouse operations, including receiving, storage, order fulfillment, inventory control, and shipping of orders.Preparing financial statements and other reports for the company and submitted to the auditor. Pitching the use of POS systems improved stock control and financial budgeting. Identify and resolve operations issues like delays, payment collection, and quality control, damages, and shortages in a timely mannerEstablish and maintain relationship with customers and developed positive business environment and increased customer base.

maintenance of office supplies and documentation. customer service. Inventory management. office operations. Debtors, creditors reconciliation, Bank reconciliation.· Preparations of financial statements and other reports; cash flows, sales report, debtor and creditors reports.· Reconciliation of system stock balances with physical balances.· Renewals for the vehicles insurance licenses and inspection licenses.· Balancing cash sales receipts with the ETR.· Payments processing.· Following up on customers’ debts and payments.

responsibilities:~Did upscale and cross-sale of products and services.~Ensured customer fulfillment and satisfaction.~Partner engagement in the store manned~Attended customer issues through inbound calls, social media platform emails, and chats.~Provided product and services information to the customers.~Kept records of customer interactions and processed customer accounts and customer files.~Explained contract details and assisted customer with contract E-signature.~Helped in implementing customer retention strategy.~Pitched and educated products and services to customers.~Assisted in customer experience initiative~Resolved and escalated customer issues.~Followed communications procedures and guidelines.

Responsibilities:~Sourced new vendors to boost a range of products offered in-store locations while reducing costs through strategic contract negotiations.~Interacted with vendors, store managers, and other stakeholders to maintain on-time deliveries.~Communicated with suppliers to negotiate the best pricing on apparel and accessories.~Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.~Made valuable contributions to the planning of promotions, pricing, and inventory levels, enhancing inventory flow, revenue, and profits.

Responsibilities:~Generated reports of findings to help management with making key decisions.~Identified objectives of NKCC by analyzing feedback, observing consumers, and collecting surveys.~Tracked and analyzed reports to determine needed improvements.~Collected, arranged, and input information into the database system.~Assisted various departments with change by communicating new improvement plans and expectations.