Jenni Perry Email & Phone Number

Luxury Aplliances

San Diego, California, Us

• Responsible for building and leading a high-performing team that embodies the Petco brand, consistently delivering exceptional service and fostering guest loyalty. Attract, hire, and retain a diverse team of top talent, ensuring a well-rounded workforce contributing to the company's success.• Provide comprehensive training, coaching, and development to department-level leaders and hourly store partners, equipping them with the skills and knowledge required to efficiently run the store according to Petco standards, including the effective implementation of selling models.• Take on the responsibility for all partner performance management within the store, maintaining a continuous improvement and growth mindset.• Drive total store sales, profitability, and operational excellence goals, ensuring the store's financial success.• Effectively manage labor hours and payroll, optimizing productivity and achieving sales and payroll targets, all while efficiently handling workload demands.• Regularly review and interpret financial and operational reports, including store visits and audit results, to make informed decisions and drive store performance.• Identify underperforming metrics and develop innovative strategies leveraging Petco programs, tools, and resources to improve and grow the business, ensuring long-term sustainability.

Oceanside, California, Us

• Responsible for overseeing the operations of 6 locations and 7 management team members.• Expansion of facilities: Added 3 new spaces in 2022.• Managed full setup and permitting processes, including layout and equipment needs.• Managed end-to-end operations; worked internally with purchasing, sales leadership, finance, and delivery teams to optimize business needs from the supply chain and align it with growth goals.• Identified inefficiencies to drive growth and create process improvement.• Enacted wave picking (by lane), fulfillment labels (for tracking), performance management through productivity tracking, and scheduling app (cloud-based) for inbound improvement.

Torrance, California, Us

• Micro-Market Manager, Oversaw 3 locations within the region. Continue responsibilities as GM of my own location while overseeing – supporting 2 other locations. • Inspired and motivated a diverse team, fostering an environment conducive to achieving career aspirations while ensuring exceptional customer experiences.• Led, managed, and coordinated an omnichannel workforce across a designated micro market, ensuring seamless operations and service delivery across various platforms.• Drove comprehensive strategies and executed initiatives to enhance employee experience, customer satisfaction, and financial performance across multiple store locations within the micro market.• Provided strategic leadership, coaching, and development to teams, ensuring alignment with overarching strategies, resulting in profitable performance.• Developed marketplace strategies and effectively communicated vision to direct reports, translating complex ideas into actionable plans for seamless execution.• Compiled and analyzed data to determine approaches to improve sales, profitability, and performance.• Drove sales, operational processes, and asset protection/inventory support.• Worked with Distribution and Corporate teams around system and process enhancements.• Accountable for everything within the 4 walls of the store including revenue, profitability, operations, and financial reporting in 2 different well-established retail locations, along with hiring, training, and succession planning.• Financial Growth and Efficiency: Consistently improved Operating Income (OI) across fiscal years, achieving double-digit OI growth in FY19 and FY20. Surpassed revenue targets, averaging 830% year-over-year growth.Significantly reduced shrinkage by over $150k and sustained minimal shrinkage at 0.01% or better for FY21 and FY22.

Richfield, Minnesota, Us

* Assisted in successfully opening first new distribution center in over 15years (2017) Compton, CA*Assisted in successfully turning around distribution center Overall Shrink reduction of 45% YOY (2016-17) Perth, NJ* Oversaw Home Delivery Processes, Inventory, QA and Clerical teams, at both the DDCs and Delivery Pad

Torrance, California, Us

Responsible for Retail Operations for 23 locations in 2 PAC districts covering NY, CT, NJ, PA, DE*Inventory, operational assessments, labor management, retail report management, and merchandising standards

Torrance, California, Us

Responsibilities included:*Overseeing the entire appliance sales staff, leading and developing team members while meeting and exceeding both personal sales goals and store wide budget and scorecard metrics.*Final year in position YTD 103.5% to revenue budget and 17.5% YOY (over $1 Million in growth in a well-established store over 2 year period).*Additionally, assisted the District Sales and Ops Managers when they were unavailable. Conducting conference calls, training new SSMs, peer mentoring, and recruiting, along with supporting new store opening teams in new markets during their G.O.s

Torrance, California, Us

Torrance, California, Us

Appliance Sales AssociateMerchandising Manager overseeing the overall merchandising within the Carlsbad Appliance showroom.Responsible for providing excellent customer service and customer expertise surrounding all the aspects of the customer’s appliance purchase, including product knowledge, room design, delivery, and installation needs. Meeting and exceeding sales goals in order to drive revenue business for the store and the company. Increasing contractor sales. Also responsible for the appliance showroom overall merchandising and overseeing each of my peers’ areas of responsibility. Currently taking on the added responsibility of taking manager calls and issues with great success for the betterment of both the customers and the store.

Torrance, California, Us

Customer Service Supervisor responsible for overseeing all customer service specialists, training, team motivation, hiring, coaching, increasing sales, all while fulfilling all the customer service specialist responsibilities.

Torrance, California, Us

Customer Service Specialist responsible for efficient, friendly and accurate finalization of customer transactions, attachment sales, giving excellent customer service to all customers in person and on the phone and completing all reports and operation procedures in a timely and proficient manner.

Atlanta, Georgia, Us

Supervisor in charge of overseeing the specialty sales and installs in five departments. Supervised up to 30 Specialists at one time. Responsible for interviewing and screening prospective associates, creating game plans, writing reviews, sales goals, associate training, conducting role-plays, creating projects and analyzing reports to better manage sales and the associates within this area. Also in charge of merchandising product, ordering, managing associates, limiting shrink, increasing sales, analyzing reports, and training in these departments.

From 1998-2002 I substitute taught for grades K - 12. In 2002-2005 I became a full-time teacher. For 2 years I taught Algebra, Pre-Algebra, and Basic Computer Skills classes to grades 7-10. In my final year teaching I taught all subjects for grade 4.

Boise, Idaho, Us

Duties included store openings and closures, payroll, accounts receivables and payables, balancing tils, employee relations, counting the vault, personnel, interviewing potential employees, assisting store director as needed, management and training of other bookkeepers. Further assisted district office with refining computerized payroll and bookkeeping programs.

Boise, Idaho, Us

Duties included cashing large welfare checks, loss prevention on bad checks, front-end management (customer and employee) needs, cashier, call-center, customer relations.

Certificate/ Graduate - Hrm, Human Resources Management And Services

Bs, Liberal Studies (Depth In Psych, Math, And Lit)