Responsible for service delivery, accountable for managing and measuring the performance of in-sourced service providers. Key responsibilities include collaborating on strategic initiatives, leveraging an extensive network of relationships, and continuous improvement of IT services. Responsible for publishing service provider reviews that include a broad frame-work for measuring customer satisfaction, service delivery, and benchmarking.

Hands on Director of Information Technology managing a Windows environment, including Exchange, SQL Servers, and digital imaging environment.• Planed, coordinated, directed, and designed all operational activities of the IT department• As a member of the executive management team identified, recommend, developed, implemented, and supported cost-effective technology solutions for all aspects of the Museum• Developed and managed application portfolios for each program and back office to attain all IT service level agreements for the user community both public and Museum staff• Provided vision and leadership for developing and implementing information technology initiatives across all areas of the Museum• Lead IT strategic and operational planning to achieve institutional goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the Museum• Develop a Strategic Information Technology Plan for the Museum. 
• Develop the proper balance and governance regarding centralized IT functions vs. decentralized authority and control of technology in the program departments• Develop and maintain an appropriate IT organizational structure that supports the needs of the Museum.
• Establish IT departmental goals, objectives, and operating procedures• Establish lines of control for current and proposed information systems • Ensure IT system operation adheres to applicable laws and regulations• Direct development and execution of an enterprise-wide disaster recovery and business continuity plan• Identify opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, sourcing, purchasing, and if applicable, in-house development

Hands on IT Manager managing Windows/Linux environment and centralized help desk; including SalesForce (SFA); Exchange; Goodlink and Blackberry servers. Supporting 100+ users both on-site and remote; *supervision*evaluation and development of direct reports*Budget recommendations*Cost control*Strategic technology research and recommendations*Leadership of critical technical projects

Customer facing computer sales.

•Successfully automated process to automate Sarbanes’ Oxley (SOX) audit of over 140. windows servers. Reduced audit time from 4 weeks down to 1 week.•Successful remediation of 140 servers using established SOX guidelines.•Investigated and closed over 25 security incidents. Worked with security team on escalated security issues through resolution.•Developed, maintained, and modified Security policies, standards, and procedures.•Determined the cause of complex Security violations and suggest procedures to prevent/halt future incidents.•Identified, evaluated, conducted, scheduled and lead technical analysis to ensure that all applicable IS Security requirements were met.•Developed Security processes and procedures using current products and technologies to comply with rigorous system development life cycle (SDLC) and project management best practices, internal Sarbanes Oxley (SOX), SAS70, and other processes related to audit, regulatory or compliance requirements.

•Successfully evaluated and recommended automated audit tool for TIAA-CREF.•Successfully implemented system wide upgrades to 15 Terabyte CLARiiON storage environment with zero down time.•Successfully created automated monitoring system for Tivoli Backup system. System produced metrics for management team to further enhance overall backup solution.•Analyzed monthly metrics, and successfully automated process. Process required 3 1/2 weeks to complete on a monthly basis. After automation process could be completed in 1 week.•Evaluated and made recommendations for a large-scale back office document imaging environment.•Provided system feedback to development staff for customer requested enhancements. •Lead projects for hardware and software evaluations.•Established and maintained guidelines and schedules for maintenance and support of all Intel-based servers that housed 15.5 terabytes of customer data.

•Operations management for microcomputer support center, offering support to 6000+ users.•Managed, mentored and responsible for the evaluation and development of 25 technical staff members.•Successfully managed support and vendor contracts.•Manager of IT purchasing with a budget of $10 million.•Matrix responsibility for 40 LAN Administrators. •Provided Budget recommendations for yearly budget review cycle.•Technical liaison for President and Chairman’s offices.•Oversaw all system administration and support for 6000+ users in Windows and mainframe environment.•Championed and wrote company wide security standards for network and desktops. Worked with internal auditors to enforce standards in all areas of the company