Catherine Perkins Email & Phone Number

Ithaca, Ny, Us

Ithaca, Ny

Ithaca, New York, United States

Results-driven team player who quickly establishes rapport with internal and external stakeholders to identify professional education needs. Generated $1.5+M in revenue for FY2020. Works with the sales team member assigned to the client to propose appropriate solutions to 45 active corporate clients. • Provides superb customer service. Develops customer retention campaigns, including quarterly client review calls to provide success metrics to articulate the clients' ROI. Works in partnership with the sales and program coordinator teams to develop blended custom programs, with the faculty who deliver the live sessions, and with the facilitators who facilitate the online content to customize content specific to the clients' needs. • Coordinates client program implementation, orientation and provides ongoing support to ensure a timely project launch. o Addresses program performance gaps. Assesses and identifies clients' training development needs to align with the clients' strategic learning priorities and initiatives. o Monitors student progress during programs. Flags incompletes or issues. Reviews incompletes and provides an opportunity to submit assignments. o Makes necessary adjustments in real-time to ensure content and program is on track with student goals for the program and expectations are being met.• Collaborates across the business to develop and deliver targeted custom executive programs to align with client competencies and training priorities.

Ithaca, New York Area

Senior Manager and collaborative leader that continually accepted additional responsibility, which led to serving in a departmental leadership role. Oversaw program managers on the planning and delivery of custom programs to ensure timelines were followed and the clients expectations were met. Built effective working relationships with executive leadership teams at 30 client companies.• Led and managed a portfolio of new and ongoing custom programs to provide educational solutions so that clients achieved their strategic business objectives. • Responsible for an $850K budget and P&L for hospitality and food management custom program vertical. • Worked across units at the College of Business to get MSAs and SOWs, pricing worksheets, and faculty appointments approved. • Researched, designed, delivered, and assessed executive education programs based on the identified needs of corporate clients.• Assisted in managing Executive Education external business community relationships by attending conferences and workshops to promote the programs and generate business.• Proactive visionary contributed critical market and client data to ensure effective internal decision-making. o Worked closely with faculty across the SC Johnson College of Business on program content. Managed client/faculty communication to make sure project timelines were adhered to. o Made sure all Cornell/international protocols were implemented when bringing participants to campus or sending staff/faculty overseas.o Ensured programs delivered superior experience to clients and students.

Ithaca, Ny

Successfully managed the hospitality custom programs through their entire life cycle. Identified and secured business development opportunities for custom hospitality programs. Managed program managers in planning and delivery of executive education programs. Collaborated with partners across campus to identify and secure new clients. Evaluated effectiveness of programs at all stages of the process. • Cultivated relationships with 15 new and eight existing clients and identified business development opportunities for custom hospitality programs for clients such as Hilton, Marriott, and IHG. This increased revenue by 20%. • Created a program budget for each client for the executive education annual budget and reforecasting. Worked closely with the Risk Management team during the contracting phase. Reviewed terms and program outline for compliance with Cornell protocols.• Worked closely with SC Johnson College of Business faculty on content and materials and managed communication between client and faculty to make sure the project timeline was adhered to.

Ithaca, New York, United States

Custom Program Manager, Office of Executive Education April – July 2017Cornell School of Hotel AdministrationProgram Manager, Executive Education October 2015 – April 2017Samuel Curtis Johnson Graduate School of Management Results-driven and solution-focused Manager. Innovative problem-solver who provided business development acumen to grow the program. Oversaw the planning and delivery of executive education programs in the United States and globally. Maintained positive relationships with clients by providing updates on program logistics and various status updates. • Liaised with multiple vendors to secure venues, catering services, and travel for programs and negotiated rates and terms according to the College of Business protocol.• Reviewed program processes, performed root cause analysis, created procedures, and established policies to ensure consistency in program deliveries across the executive education team.

Ithaca, Ny

Responsible for the planning and delivery of all aspects of non-degree custom executive education programs on campus, regionally, and internationally. Provided subject matter expertise. Utilized start-up business development principles and agile project management methodologies. This led to the rapid expansion of the program as new clients/business were acquired. The program quickly grew to three program managers, one administrative support person, and a rotation of part-time student workers. Worked with units across campus to ensure correct procedures were followed for each delivery.

Ithaca Ny

Outreach Program Coordinator who thrived in a fast-paced environment while providing ongoing stewardship. Implemented grant-funded programming to fulfill the Cornell Institute for European Studies mission by promoting diversity through knowledge and understanding of Europe to K-12 students, educators, and the community in the New York State region. Managed the logistics for seminars, conferences, and workshops for faculty and related publicity.• Worked collaboratively with the finance team to manage funding received from two EU grants. EU regulations meant that bids had to be procured from three separate vendors for each event or function. However, this was later waived because most events were being held on campus, and there were limited vendors in some instances. Produced interim reports to track progress to internal and external stakeholders and a final report and presentation at the close of each grant. • Created and executed two EU-funded community outreach projects in 2007 and 2011-2012. Identified key stakeholders and target audiences; developed programming to meet objectives and reported on the outcomes. Planned and managed all aspects of the Educator Tour to Central Eastern Europe 2011. Worked closely with Risk Management to ensure all Cornell protocols were in place.• Coordinated professional development workshops and developed learning resources for K-12 students for K-12 educators with other Cornell resources, including the Herbert F. Johnson Art Museum. The programs below represent the outreach programs provided to six underserved rural school districts (1000+ students) each year over six years. .o Presentation on the Romany for the entire middle school, which was 400 students.o Ran an afterschool language program in the fall and spring semester at 2 schools for 3 years, served 50 students.o Implemented eTwinning project between local rural middle school and schools in Poland and Slovakia.

Bachelor'S Degree, English Literature And Art History

Education record