Joel P. Email & Phone Number

Washington, Dc, Us

Boston, Massachusetts, Us

Boston, Massachusetts, Us

Head of IT managing Lookout's internal services globally.

Boston, Massachusetts, Us

Boston, Massachusetts, Us

Managing Lookout's IT services in the eastern US, Canada, and EMEA.

Mac Administrator and subject-matter expert for Cengage Learning, an EdTech company headquartered in the Boston area.• Manage Macintosh workstations and supporting infrastructure using Munki, Apple Remote Desktop, SSH, and SCCM to ensure consistency, stability and security across all Mac OS X endpoints.• Continuously evaluate new systems management technology including open-source and commercial solutions. New tools implemented include AutoPkg, AutoPkgr, AutoDMG, and virtual test environments. • Test, develop, and deploy operating system images, application packages, and security patches.• Provide Tier 3 deskside and remote support for executives, developers, media producers, and designers.• Maintain Bash & Python scripts and applications used in daily support and systems management tasks.• Provide best practices through documentation for support staff in domestic and international offices. • Reduced new workstation deployment time by over 50% through automation and standardization.

IT Director for a community focused non-profit. Continued as a remote system administrator to aid in transition after relocating to Boston.• Migrated IT management from managed service provider to internal team on hire. • Virtualized and upgraded server and application infrastructure including VMware ESXi, Windows Server 2012, MS SQL 2012, IIS 8, and Veeam Backup and Replication.• Provide direction for a rapidly growing nonprofit organization by modernizing infrastructure, creating IT policy, annual project and budget forecasting, and conducting security assessments.• Coordinate efforts of Jr. Systems Administrator, Database Administrator, and volunteers to address organizational needs and technical projects.• Maintain Active Directory environment including account management, backups, security groups, and Group Policy Object (GPO) modeling and auditing.• Monitor network performance and security through managed antivirus, Barracuda Firewall UTM appliance management, and log analysis. • Migrated organization to a web-based CRM platform, MinistryPlatform, enabling staff and volunteers unprecedented access to timely and relevant data for managing church and community programs. • Conducted audit and overhaul of networking infrastructure to address increased load of campus activities and improve security and performance.

Tempe, Az, Us

Systems Analyst in the Software & Systems Management division of the University Technology Office. Focused on researching and implementing Apple management solutions for the classroom and end users university wide.• Develop and deploy operating system images and configuration scripts for 2500+ Mac OS X endpoints across seven campuses in collaboration with Windows SCCM 2012 team. • Provide technical guidance on the development of classroom, laboratory, and staff operating system images and software packages for a diverse customer base.• Test, package, and deploy application suites from a range of distributors such as Adobe and Microsoft, security patches, OS updates, and custom university software.• Monitor, manage, and ensure availability of DeployStudio servers and scheduled backups. • Provide Tier 3 support and documentation to resolve software and system imaging related issues. • Evaluated and recommended an enterprise OS X management solution for university systems.

Tempe, Az, Us

Systems Support Manager for Mary Lou Fulton Teachers College and the Biodesign Institute at Arizona State University.• Coordinated the efforts of two teams of technicians to provide Tier 2 support in academic and biomedical research environments for 1000+ users. • Facilitated Windows XP End-of-Life migration project at the Biodesign Institute by upgrading or securing 300+ XP systems to meet updated security mandates while considering laboratory and faculty needs. • Provided expert consultation to Teachers College CTO and team during the Active Directory and GPO restructure in order to combine multiple legacy organizational units and standardize group policies. • Key contributor to develop and pilot a strategy for remote technical support for five university campuses.

Tempe, Az, Us

Systems specialist responsible for supporting multiple departments throughout the University including C-suite academic officers. • Provided expert consulting for Active Directory & OS X related projects.• Immediately contributed to the management workload. Appointed to an interim Systems Support Manager role shortly after hire.

Cupertino, California, Us

• Rated as a “Significant Contributor” (awarded to top 10% of employees) for 5 consecutive years. • Technical support, market liaison, and trainer for over 300 reseller employees in 20 Arizona locations.• Built influential and collaborative partnerships with management and teams to improve quality of third party service available to Apple customers. • Significantly contributed to the creation of the Area Manager pilot program that defined the scope, responsibilities, and strategies now implemented worldwide. Collaborated with multiple levels of leadership to implement and evaluate various program models before a national rollout. • Conducted formal trainings for service technicians addressing troubleshooting and support methods regarding Apple technology including new system setup, recovery, and network configuration. • Managed Macintosh demonstration units including imaging, profile managed installations, security, and software configuration at resellers throughout Arizona. • Project manager for the successful deployment of image distribution servers with a team of 17 remote employees across 46 Arizona and California locations. • Composed technical process documentation for service technicians, peers, and end users.

Cupertino, California, Us

• Educated Best Buy Geek Squad technicians on troubleshooting and support methods regarding Apple technology including new system configuration, system restore, network configuration, and data recovery.• Trained reseller store team members in selling solutions surrounding Apple’s product lines.• Assisted regional management in both the supervision and installation of new store installations across the Southwestern U.S. market. Significant contributions to this project led to an invitation to participate in the development of the Area Manager pilot program.• Established lasting relationships with reseller management across the market to achieve Apple's goals.• Maximized the overall sales of Apple products sold in a single 3rd party reseller via influence and development of indirect reports and virtual teams.

Glendale, Az, Us

• Operated audio equipment for presentation of city events including Glendale Glitters, Valentine's Day Chocolate Affair, Spring Jazz & Blues Festival, and Glendale's 4th of July celebration.• Assisted in live mixing and monitoring of presentations and performances.• Assisted in setup, configuration, and teardown of equipment.

Supervisor Development Program

Bachelor Of Science, Management

Microsoft & Cisco Certification Preparation Programs, Mcitp / Ccna