Joel P. Email and Phone Number
Washington, DC, US
Joel P.'s Location
Boston, Massachusetts, United States, United States
Joel P.'s Contact Details
Joel P. work email
- Valid
- Valid
- Valid
Joel P. personal email
n/a
Joel P. phone numbers
About Joel P.
Technology and management professional with experience from industry leaders in security, education, and innovation including organizations such as Lookout, Arizona State University, and Apple. Highly skilled at assisting teams reach their full potential through technology, coaching, and business process improvement. Currently serving as the head of enterprise IT services globally at Lookout, Inc., the leader in security and risk management for cloud and mobile.
Joel P.'s Current Company Details
Lookout
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Vice President, Information Technology and Services
Washington, DC, US
- Website:
- lookout.com
- Employees:
- 558
Joel P. Work Experience Details
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Vice President, Information Technology And ServicesLookoutWashington, Dc, Us
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Sr. Director, It Systems EngineeringLookout Mar 2022 - PresentBoston, Massachusetts, Us
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Director, It Systems EngineeringLookout Feb 2018 - Mar 2022Boston, Massachusetts, UsHead of IT managing Lookout's internal services globally.
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Sr. Manager, ItLookout Dec 2016 - Feb 2018Boston, Massachusetts, Us
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It Systems Engineer / Regional ManagerLookout Jan 2016 - Dec 2016Boston, Massachusetts, UsManaging Lookout's IT services in the eastern US, Canada, and EMEA.
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Endpoint AdministratorCengage Learning Nov 2014 - Jan 2016Mac Administrator and subject-matter expert for Cengage Learning, an EdTech company headquartered in the Boston area.• Manage Macintosh workstations and supporting infrastructure using Munki, Apple Remote Desktop, SSH, and SCCM to ensure consistency, stability and security across all Mac OS X endpoints.• Continuously evaluate new systems management technology including open-source and commercial solutions. New tools implemented include AutoPkg, AutoPkgr, AutoDMG, and virtual test environments. • Test, develop, and deploy operating system images, application packages, and security patches.• Provide Tier 3 deskside and remote support for executives, developers, media producers, and designers.• Maintain Bash & Python scripts and applications used in daily support and systems management tasks.• Provide best practices through documentation for support staff in domestic and international offices. • Reduced new workstation deployment time by over 50% through automation and standardization. -
It Director / Systems AdministratorNaos, Inc. Feb 2012 - Jun 2015IT Director for a community focused non-profit. Continued as a remote system administrator to aid in transition after relocating to Boston.• Migrated IT management from managed service provider to internal team on hire. • Virtualized and upgraded server and application infrastructure including VMware ESXi, Windows Server 2012, MS SQL 2012, IIS 8, and Veeam Backup and Replication.• Provide direction for a rapidly growing nonprofit organization by modernizing infrastructure, creating IT policy, annual project and budget forecasting, and conducting security assessments.• Coordinate efforts of Jr. Systems Administrator, Database Administrator, and volunteers to address organizational needs and technical projects.• Maintain Active Directory environment including account management, backups, security groups, and Group Policy Object (GPO) modeling and auditing.• Monitor network performance and security through managed antivirus, Barracuda Firewall UTM appliance management, and log analysis. • Migrated organization to a web-based CRM platform, MinistryPlatform, enabling staff and volunteers unprecedented access to timely and relevant data for managing church and community programs. • Conducted audit and overhaul of networking infrastructure to address increased load of campus activities and improve security and performance.
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Systems AnalystArizona State University Jun 2014 - Oct 2014Tempe, Az, UsSystems Analyst in the Software & Systems Management division of the University Technology Office. Focused on researching and implementing Apple management solutions for the classroom and end users university wide.• Develop and deploy operating system images and configuration scripts for 2500+ Mac OS X endpoints across seven campuses in collaboration with Windows SCCM 2012 team. • Provide technical guidance on the development of classroom, laboratory, and staff operating system images and software packages for a diverse customer base.• Test, package, and deploy application suites from a range of distributors such as Adobe and Microsoft, security patches, OS updates, and custom university software.• Monitor, manage, and ensure availability of DeployStudio servers and scheduled backups. • Provide Tier 3 support and documentation to resolve software and system imaging related issues. • Evaluated and recommended an enterprise OS X management solution for university systems. -
Systems Support ManagerArizona State University Nov 2013 - Jun 2014Tempe, Az, UsSystems Support Manager for Mary Lou Fulton Teachers College and the Biodesign Institute at Arizona State University.• Coordinated the efforts of two teams of technicians to provide Tier 2 support in academic and biomedical research environments for 1000+ users. • Facilitated Windows XP End-of-Life migration project at the Biodesign Institute by upgrading or securing 300+ XP systems to meet updated security mandates while considering laboratory and faculty needs. • Provided expert consultation to Teachers College CTO and team during the Active Directory and GPO restructure in order to combine multiple legacy organizational units and standardize group policies. • Key contributor to develop and pilot a strategy for remote technical support for five university campuses.
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Systems Support SpecialistArizona State University Aug 2013 - Nov 2013Tempe, Az, UsSystems specialist responsible for supporting multiple departments throughout the University including C-suite academic officers. • Provided expert consulting for Active Directory & OS X related projects.• Immediately contributed to the management workload. Appointed to an interim Systems Support Manager role shortly after hire.
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Area Manager - Reseller SupportApple Inc. Nov 2008 - Feb 2012Cupertino, California, Us• Rated as a “Significant Contributor” (awarded to top 10% of employees) for 5 consecutive years. • Technical support, market liaison, and trainer for over 300 reseller employees in 20 Arizona locations.• Built influential and collaborative partnerships with management and teams to improve quality of third party service available to Apple customers. • Significantly contributed to the creation of the Area Manager pilot program that defined the scope, responsibilities, and strategies now implemented worldwide. Collaborated with multiple levels of leadership to implement and evaluate various program models before a national rollout. • Conducted formal trainings for service technicians addressing troubleshooting and support methods regarding Apple technology including new system setup, recovery, and network configuration. • Managed Macintosh demonstration units including imaging, profile managed installations, security, and software configuration at resellers throughout Arizona. • Project manager for the successful deployment of image distribution servers with a team of 17 remote employees across 46 Arizona and California locations. • Composed technical process documentation for service technicians, peers, and end users. -
Apple Solutions ConsultantApple Inc. Apr 2006 - Nov 2008Cupertino, California, Us• Educated Best Buy Geek Squad technicians on troubleshooting and support methods regarding Apple technology including new system configuration, system restore, network configuration, and data recovery.• Trained reseller store team members in selling solutions surrounding Apple’s product lines.• Assisted regional management in both the supervision and installation of new store installations across the Southwestern U.S. market. Significant contributions to this project led to an invitation to participate in the development of the Area Manager pilot program.• Established lasting relationships with reseller management across the market to achieve Apple's goals.• Maximized the overall sales of Apple products sold in a single 3rd party reseller via influence and development of indirect reports and virtual teams.
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Audio EngineerCity Of Glendale Az 2002 - 2007Glendale, Az, Us• Operated audio equipment for presentation of city events including Glendale Glitters, Valentine's Day Chocolate Affair, Spring Jazz & Blues Festival, and Glendale's 4th of July celebration.• Assisted in live mixing and monitoring of presentations and performances.• Assisted in setup, configuration, and teardown of equipment.
Joel P. Education Details
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Arizona State UniversitySupervisor Development Program -
University Of PhoenixManagement
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Glendale Community CollegeMcitp / Ccna
Frequently Asked Questions about Joel P.
What company does Joel P. work for?
Joel P. works for Lookout
What is Joel P.'s role at the current company?
Joel P.'s current role is Vice President, Information Technology and Services.
What is Joel P.'s email address?
Joel P.'s email address is jo****@****out.com
What is Joel P.'s direct phone number?
Joel P.'s direct phone number is +141543*****
What schools did Joel P. attend?
Joel P. attended Arizona State University, University Of Phoenix, Glendale Community College.
Who are Joel P.'s colleagues?
Joel P.'s colleagues are Gajendra Naidu Thalapaneni, Pooja Kodipalli, Oleksandr Rybak, Dennis Kravtsov, Bean Liao, Ciphercloud Li, Sean Gogolin.
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