- I oversee a team dedicated to providing personalized relationship guidance and support, ensuring our users navigate their matchmaking journey with confidence and clarity.- I am committed to fostering a supportive and culturally sensitive environment, where our consultants are equipped to address a diverse range of relationship challenges and aspirations.- Collaborating with a multidisciplinary team, I contribute to the continuous improvement of our app's matchmaking algorithms and user experience, ensuring alignment with the unique values and preferences of the Muslim community.

I currently work as the Customer Service Department Leader at ET3 Labs, drawing on my experience as a Clinical and Pathological Psychologist. I combine psychological knowledge with excellent customer service abilities to guarantee a high level of customer satisfaction. - Conduct monthly audits on the administrative CSR's performance to ensure excellence in the provision of customer service. This will help to consistently maintain quality service and adherence to protocols.- Actively mentor, counsel, and assist new CSR team members in advancing their careers.- With the aid of my extensive experience in psychology, I respond to inquiries and handle problems via Zoho tickets, enhancing customer relations by using the principles of empathy.- Actively participate in user reviews on the Google Play Store and the App Store, using psychological strategies to promote good interactions, successfully answer problems, and enhance the company's reputation.

- Provided remote customer support for ET3Labs clients, consistently achieving top-ranking performance as the 1st CSR for more than 6 consecutive months.- Self-Motivation: Independently managed workload, meeting targets and goals consistently as afreelance professional.- Problem Resolution: Utilized strong analytical and problem-solving skills to address customer inquiries, resolve issues, and provide solutions aligning with ET3Labs’ services and policies.- Empathy and Active Listening: Applied psychological training to empathize with customers, activelylisten to their concerns, and offer compassionate assistance, particularly in sensitive or challengingsituations.- Conflict Resolution: Employed conflict resolution techniques to de-escalate tense customer interactions and find mutually satisfactory resolutions..- Professional Development: Continuously enhanced communication and interpersonal skills, drawingon psychology background to build rapport and trust with other team members.- Cultural Sensitivity: Applied understanding of diversity and cultural competence to interact effectively with a global customer base, demonstrating respect for various perspectives and backgrounds

• Conduct online psychological sessions, specializing in psychodynamic and transference-focused therapy to provide compassionate and personalized care.• Provide personalized support and psychological assessments for children, teenagers, and adults• Offer services including relationship problems, addiction (drugs and substances), psychosomatic disorders, depression, eating disorders, acceptance and commitment therapy, attachment issues, abuse (emotional, physical), personality disorders (psychosis, narcissism, and others), post-traumatic stress disorder (PTSD), adolescent counseling, and cognitive and affective psychological assessments (WISC, TAT, CAT)

• Conduct online psychological sessions, specializing in psychodynamic and transference-focused therapy to provide compassionate and personalized care.• Provide personalized support and psychological assessments for children, teenagers, and adults• Offer services including relationship problems, addiction (drugs and substances), psychosomatic disorders, depression, eating disorders, acceptance and commitment therapy, attachment issues, abuse (emotional, physical), personality disorders (psychosis, narcissism, and others), post-traumatic stress disorder (PTSD), adolescent counseling, and cognitive and affective psychological assessments (WISC, TAT, CAT)

Passionate clinical psychologist dedicated to fostering positive mental health. Specialized in psychodynamic psychotherapy and transference-focused therapy, I offer a compassionate and personalized approach to help individuals navigate their emotional challenges. Committed to creating a safe and collaborative therapeutic environment, my goal is to empower clients on their journey toward self-discovery and healing. Now accepting new clients at my private practice—providing face-to-face sessions for a transformative therapeutic experience.

- NGO Support: Contributed to the mission of Injaz and the BOOST program by fulfilling datacollection responsibilities to support program evaluation and improvement.- Questionnaire Administration: Administered structured questionnaires to collect quantitative andqualitative data, ensuring accuracy and consistency in responses.- Data Recording: Accurately recorded and documented survey responses and interview findings,maintaining confidentiality and data integrity.- Quality Control: Ensured the quality and completeness of data collected, performing regular checksto identify and correct errors or inconsistencies.- Timely Reporting: Submitted completed surveys and interview data within specified deadlines tofacilitate program evaluation and analysis.- Adherence to Ethical Standards: Upheld ethical standards and confidentiality requirements whenhandling sensitive participant information

- Data Collection: Conducted surveys and assessments with Palestinian refugee children living invarious Palestinian refugee camps across Lebanon.- Psychological Assessments: Administered psychological assessments to evaluate the education leveland well-being of vulnerable children, demonstrating a strong application of my psychology background.- Cultural Sensitivity: Demonstrated cultural competence and sensitivity when interacting with individuals from diverse backgrounds, recognizing the unique challenges faced by Palestinian refugees.- On-Site Visits: Conducted interviews and assessments on-site in refugee camps, often in challengingconditions, ensuring the comfort and cooperation of participants.- Child Protection: Adhered to implemented child protection guidelines and protocols, ensuring thesafety and security of all children participating in the study.- Referral and Reporting: Identified and referred cases of child protection concerns to the appropriateresponsible personnel, following established reporting procedures and protocols.- Reflection and Learning: Participated in debriefing sessions and discussions to reflect on the experiences and challenges faced during data collection, contributing to a continuous learning environment.

- Child Protection Proficiency: Leveraged comprehensive understanding of child protection principlesand education in accordance with UNHCR rules and guidelines, applying psychological insights toensure the safety and well-being of Syrian refugee children in collaboration with the Ministry ofSocial Affairs- Safe Identification and Referral: Acquired knowledge and skills in the safe identification and referralof children in need of psychological support and intervention, effectively leveraging psychologicalexpertise to address their unique needs.- E-Learning Strategies During COVID-19: Implemented e-learning strategies to support the educational needs of Syrian refugee children, especially relevant during the COVID-19 pandemic, utilizingpsychology-informed techniques to enhance remote learning experiences.- Tailored Instructional Strategies: Utilized psychology-based instructional strategies tailored to thediverse needs of students, including those with trauma-related challenges, to create an inclusive andsupportive learning environment.- Assessment and Evaluation: Designed and administered tests, quizzes, and assignments to assessstudents’ comprehension and mastery of course material, drawing on psychological assessment principles to measure learning outcomes effectively.- Continuous Professional Development: Regularly attended specialized trainings conducted by professionals from organizations like UNICEF, further enhancing skills in areas such as classroom management, motivation techniques for students, and designing psychologically informed activities tooptimize the learning process.

- Conducting Psychological Assessments: Administering and scoring standardized psychological assessments to evaluate patients’ mental health and cognitive functioning.- Individual Therapy: Providing one-on-one therapy sessions to patients, using evidence-based therapeutic techniques and interventions.- Treatment Planning: Collaborating with the treatment team to develop individualized treatmentplans for patients, including setting goals and monitoring progress.- Psychoeducation: Educating patients and their families about mental health conditions, treatmentoptions, and coping strategies.- Documentation: Maintaining accurate and confidential patient records, including progress notes,treatment plans, and assessment results, in compliance with ethical and legal standards.- Case Management: Coordinating care for patients, making referrals to other healthcare providersor specialists when necessary, and advocating for their needs.- Supervision and Training: Participating in regular supervision and training sessions with licensedpsychologists or supervisors.

- Dual Diagnosis Assessment: Conduct comprehensive assessments to identify and diagnose individuals with co-occurring mental health disorders and substance use disorders (e.g., addiction, psychosis).- Substance Abuse Counseling: Provide evidence-based counseling and therapeutic interventions toaddress addiction issues, including individual and group therapy sessions.- Psychosis Management: Assess and develop treatment plans for individuals experiencing psychoticsymptoms, such as hallucinations or delusions, and collaborate with the treatment team for appropriate interventions- Psychoeducation: Educate patients and their families about addiction and psychosis, treatmentoptions, and strategies for coping with symptoms.- Family Therapy: Conduct family therapy sessions to address the impact of addiction or psychosison patients’ families and provide support and education.

- Individualized Support: Provided one-on-one support and assistance to a 7-year-old girl with amental disability and epilepsy, ensuring that her unique learning needs were met.- Academic Accompaniment: Assisted the student in navigating her academic coursework, offeringguidance, clarification, and reinforcement of lessons to help her successfully complete the academicyear.- Behavior Management: Implemented behavior management techniques to create a structured andsupportive learning environment, helping the student stay focused, engaged, and emotionally regulated.- Health and Safety: Maintained vigilance regarding the student’s health, particularly her epilepsycondition, and promptly responded to any medical emergencies, ensuring her safety and well-being.- Social and Emotional Development: Fostered the student’s social and emotional development byproviding opportunities for social interaction, emotional expression, and the development of copingskills.- Communication with Educators: Collaborated closely with classroom teachers and other educationalstaff to align support strategies with the student’s curriculum and to ensure a consistent and effectivelearning experience.- Inclusion: Advocated for the inclusion of the student in classroom activities and facilitated herparticipation in a way that promoted her engagement and sense of belonging.- Parental Collaboration: Maintained open and regular communication with the student’s parents orguardians, providing updates on progress and collaborating on strategies to support her at home.- Educational and Recreational Activities: Coordinated a variety of educational, inclusive, and age appropriate activities to stimulate the student’s cognitive and physical development, providing awell-rounded and enriching experience.