Guest Services Ambassador (GSA) responsible for providing excellent customer service and creating an exceptional experience to all guests. OTHER SKILLS AND ABILITIESWork extended/irregular hours as necessary including nights, weekends and holidays.Professionally interact with diverse groups of people in high pressure situations. Interfacing with guests by moving with a crowd or large group is required.Communicate clearly and effectively via various mediums, including but not limited to writing, e-mail, phone, and radio.Able to respond quickly, courteously, and efficiently to any guest request or concern.Maintain a professional and inviting appearance.

Day-to-Day:Always appear polished and professional and consistently adhere uniform and grooming guidelines.Provide a luxury lifestyle experience for all Customers as they visit the property. Provide information and resources by proactively identifying customers’ needs and desires; answer questions; give directions.Perform services requested including reservations for dining, travel, entertainment, rentals, gifts, sporting events, etc. This may require running errands away from the Customer Services Desk at the Center.Anticipate the service required by ascertaining the mood and style of the customer; identify solutions before being asked.Provide “shoulder to shoulder” service and assistance throughout the shopping center including valet, directories, Dining Terrace and beyond the Customer Services Desk.Act as a Brand and Service ambassador within the Property and local community to promote All Services, Amenities and Events.Build relationships with retailers, restaurants, hotels and businesses within the community that can assist with customers’ needs. Maintain an “inside track” to ensure The Property is able to provide customers with services both expected and unexpected.Build professional networks within the customer base and community to enhance knowledge and services currently being offered.Respond to customer compliments, concerns, suggestions and questions whether in person or via digital channels.If requires, Respond to customers via Facebook, Twitter, Trax and other social media outlets.Correspond with customers who have completed customer satisfaction surveys and that require follow up or solutions.Actively participates in and successfully completes all Resort training programs.Maintain the ambiance, style and cleanliness of the Customer Services Desk.Assist Marketing team with event(s) activation & set-up & tear-down that could include providing customer services during the event(s).Attend to other administrative duties as assigned.