• Served as strategic thought leader to the CEO, supporting the development of comprehensive Go-To-Market strategies by analyzing market trends to achieve Pager’s objectives• Led project management and execution, coordinating with cross-functional teams from Marketing, Product, Engineering to ensure seamless implementation and optimal results• Executed post-launch podcast advertising strategy, resulting in sourcing three podcasts and driving a 2x increase in App downloads through meticulous tracking of communications and metrics• Orchestrated direct outreach process, securing partnerships with 32 creators in 2 months, resulting in a 2x increase in overall users; utilized sales tool to efficiently send cold emails to 1212 prospects, achieving an 87% open rate and 16% reply rate• Implemented recruitment strategy leading to 8671 job views, 1264 applications, and 8 successful hires by managing sourcing, CRM, communication, interview coordination, and job postings• Achieved $60k cost savings by transitioning the startup company to a co-employment PEO with strategic insurance plan selection and seamless onboarding• Managed daily operations, including payroll, HR duties, budget coordination, travel arrangements, and office logistics

• Established the Operations division for start-up company encompassing process mapping, workflow, and full-scale development which led the company to efficiently process 5K+ outbound reservations, 5K returns, and 1.6K orders• Developed and routinely updated the Standard Operating Procedures for every function in the inbound and outbound departments that served as the foundational training documents for newly hired associates in both New Jersey and New York locations• Drove key performance indicators to ensure unit goals and financial metrics are being met by monitoring storage capacity, labor hours, and shipping costs which drove a 254% YoY increase in processed reservations and over $1MM in ARR• Collaborated cross-functionally alongside the Technology/Development department on the planning and design of Seasons’ internal inventory management system and reverse logistics admin to optimize inbound and outbound operational workflow• Designed, developed, and implemented the railing system for the storage capacity of 7K+ units of clothing by establishing a warehouse system, outsourced the reusable and eco-friendly shipping bags used to ship reservations and orders to customers while reducing carbon footprint, and secured a business partnership with one of New York’s largest dry-cleaning services

• Served as the Operations Manager during a 3-month period and reported to the Leadership team by actively being involved in weekly 4x4 meetings and partnered with other Area Managers to bridge gaps when underperforming while providing mentorship• Inbound Subject Matter Expert for ATL8 during Peak of FY2018 by managing any escalated issues, monitoring space utilization, and strategizing bin configuration to maximize bin capacity

• Generated daily shift plans by analyzing scheduled volume of vendor freight and transshipments from other Fulfillment Centers through allocation based on headcount in the Inbound department while driving operational goals• Supervised and led teams of over 200 associates and process assistants by providing routine feedback on performance, removing barriers, and notifying them of critical information and metrics• Managed operational flow of Inbound department by partnering with other Area Managers and making necessary labor adjustments in varying process paths to achieve daily operational metrics• Assisted in the development of two upper-level management leaders, five Area Managers, and two Tier I to Tier III promoted associates by using a selective hiring process, conducted monthly one-on-one sessions with Process Assistants, weekly training sessions with managers and provided continuous mentorship• Aided MDW9 back half night stow team during Peak of FY2017 by managing buffers and flow for different types of freight, improved consolidation efforts, trained the leadership team on proper labor tracking, and developed the Process Assistant and Process Guides which resulted in an increase in transship rates from 121 to 127 units per hour and 48.4 to 82.95 units per hour in each stow large rates

• Developed and implemented a content marketing strategy through social media platforms (e.g. Facebook, Twitter, WordPress) resulting in a 8.2% increase in Facebook “likes” and a 18.7% increase in Twitter followers• Utilized special online tools and features such as Hootsuite, Facebook and Twitter analytics, to maximize online presence by fostering engagement with current and prospective members• Participated in client meetings by assisting in language barriers through translation and consulting on marketing strategies• Conducted research through various databases (e.g. Reference USA, ESRI) to acquire a wide range of information for clients