-Passion for bringing resources and support to community members, facilitating 81,016 meals served to community pets, and having already surpassed meals served in 2021. Strength in making connections with community leaders, doubling our partnerships in the last year.-Expertise in executing multiple Vaccine Clinics for up to 300 pets at a time. Skilled at coordinating large teams of volunteers, medical staff, and clients to ensure an organized and successful event. -Created training videos, courses, and handbooks to ensure staff and volunteers were prepared and capable to effectively execute a variety of roles, from dog handling to supply distribution and vaccine clinic positions-Actively balanced a fast-paced and varied work day, ranging from admin tasks and client relations to animal transport and event execution

-Pet care business specializing in dogs with behavior or medical needs-Skilled dog handler single-handedly supported clients through dog training, dog walking, and pet sitting-Able to balance an expansive daily work schedule, oftentimes supporting up to 8 clients at a time for a variety of different services -Quickly gained a reputation for responsible and savvy care, consistently fully booked for months at a time

Recruited back to AKIRA in December 2018, to take over the new backstock initiative. Developed a new system to integrate holding merchandise in a new warehouse space and then shipping necessary units out to be processed. Able to pinpoint weak spots in the previous process and find solutions within the first 6 months in the role. -Reorganized staff, assignments, and schedules to allocate out units and create transfers within 3 days, instead of the previous 5 days-Created new layout of footprint to increase efficiency by changing order of bin location system to be walked through in a linear route -Created supportive work environment and successfully retained all employees and recruited new, enthusiastic employees -Accurately received, processed, and shipped inventory for a $34M company. Increased processing efficiency from 30 man-hour units to 40+. -Restructured processes to include inventory tracking mechanisms, which were previously non-existent. --Communicated between the Return Authorization team and finance team to ensure proper discrepancy tracking and credits due. -Cooperated with Purchase Order department to develop new methods for receiving merchandise and creating inventory SKUs -Supervised a team ranging from 2 to 20 people, developing for leadership positions

-Serviced an average of 60-80 agent and policyholder accounts daily. Successfully resolved 40-50 customer issues per day by improving overall satisfaction, reducing customer complaints, and increasing customer retention. Hired into an under-performing service center and took ratings from lowest tier to highest in under a 12-month period. -Processed information accurately and in a timely manner for 7 operating divisions and communicated effectively in a wide variety of situations with policyholders, agents, staff, co-workers, and management, enhancing productivity while maintaining quality relationships-Provided service to Spanish-speaking customers to ensure effective communication while identifying problems and systematically troubleshooting to arrive at the solution