Permita Tomar Email & Phone Number

Sammamish, Wa, Us

Seattle, Washington, United States

• Data Strategy: Develop and implement a company aligned data strategy for data governance, data acquisition, and data quality• Program Management: Lead the planning, execution, and monitoring of data-related programs and projects, ensuring adherence to timelines and quality standards• Team Leadership: Manage multiple offshore teams for data integrity and quality• Cross-functional Collaboration: Work closely with data engineering, data science, analytics, and business teams to define project scope, resource requirements, and project deliverables• Performance Monitoring: Develop and implement metrics and KPIs to track the performance of data programs and projects, providing regular updates and reports to stakeholders and senior management• Continuous Improvement: Drive continuous improvement initiatives to enhance data management processes, tools, and methodologies, promoting best practices within the organization

Sammamish

• Manage and Present weekly/monthly end-end pricing & business performance reporting using Power BI and Excel• Monitor and improve Team’s SLA and provide insights on KPI’s• Document and maintain internal team processes • Initial Triage for escalation tickets• Analyze and resolve complex Tier 2/3 escalations raised by Microsoft Unified Support Sales team • Coordinate with seller, business SME’s and Engineering teams to resolve escalations• Collaborating with other sister teams within MS • Conduct root cause analysis of high-volume sales team issues

o Manage Catalog content, create new or update existing promotion, Rate plans, Feature, Packages and Accessories using ATT internal ticketing system and toolso Manipulating, cleansing & processing data using TOAD, Excel, Business Control Centero Coordinate with other internal teams to create business requirements for website page updates, additions or enhancementso Key member for launching new productso Sending notifications for launcheso Data auditing, creating data reports & monitoring data for accuracy.o Testing in pre-production to live site

Redmond, Wa

Redmond