Pernell Phillips Email & Phone Number

Cincinnati, Ohio, United States

• Dispatch work to inspectors, creating optimal routes that optimize productivity, keep travel between assignments to a minimum, and capture work in a timely manner in accordance with customer agreements.• Manage the settings of the workforce optimization tool to understand the strengths and weaknesses of both the available routes in an area and the individual inspector.• Analyze reports to understand weaknesses in service delivery and make adjustments to schedules to strengthen timing deficiencies as well as improve profitability.• Work with analytics team to develop business intelligence capable of identifying nuances of the region to customize work schedules• Collaborate with Regional Managers to insure optimal staffing levels taking into account fluctuations in customer volume, seasonal patterns, personal time off, product mix, and new customer on-boarding.• Gain detailed understanding of the region to set optimized work areas designing shifts that maximize revenue and profit and allow minimized timing of delivery of a variety of product mixes.• Collaborate with the Customer Service Center to book special needs appointments with attention to customer needs and decisions that maximize profitability in a timely manner.

Lyndhurst, Ohio

 Managed a staff of 10 personnel Lead shift and ensured all employees meet enrollment goals and provided good customer service Ordered inventory that meets customer demand Performed audits twice a month as a quality assurance measures to make certain that daily inventory logs align with actual inventory count Served as the liaison between Center Manager and employees to ensure the proper functioning of center Maintained necessary inventory levels, ordered products, verified pricing for billing and shipments Opened and/or closed store and balanced financial assets and documented daily amounts of income received  Administered on-the-job training with staff to enhance customer service

Cincinnati, Ohio, United States

• Perform Warehouse Management System activities to ensure highly accurate accounting of company property (full goods, deposit items, etc.) • Coordinate/Manage flow of goods and materials to/from docks to support delivery deadlines of inbound and outbound loads, while maximizing load building productivity.• Work with production personnel (where applicable) to support timely delivery of production counts & raw materials. • Meticulously maintain appropriate logs/records to fully support inventory position assessments and load building activity, in accordance with Sarbanes/Oxley act.• Physical Inventory Count to account for full goods.• Reconcile inventory to ensure accurate representation of inventory position and identification of waste points.• Coordinating the release of STO’s for building.• Warehouse Management System maintenance.• Communicate with sales and operations as needed to ensure high levels of customer service across supply chain.• Maintain safety and security standards.

Cincinnati, Ohio, United States

 Researched, identified and corrected transaction errors  Provided affiliates and branch personnel with bank promotions and current interest rates to ensure customers received best banking options Processed stop payments, money transfers and customer change of addresses to ensure account accuracy Produced quantitative monthly reports to management that highlighted progress Resolved customer complaints and rectified transaction errors.

Cleveland, Ohio, United States

 Supervised a team of 10 camp counselors Managed the success of the program in regards to the mission, goals and objectives of youth camps or special events Ensured the welfare and safety of all youth enrolled in the program Scheduled and supervised activities in the recreation center Coordinated special events and other recreational programs (i.e., swimming, relays and tournaments) Met weekly with employees to determine direction of program, discussed concerns and updated on attendance Collected liability waiver forms from each participant prior to their participation in any event or tournament Entered teams in leagues for basketball and dodge ball Recruited teams, advertised activities, advised team captains and ordered uniforms

Cleveland, Ohio, United States

 Reviewed and oriented students about in-school suspension policies, procedures and expectations Discussed strategies to best prevent future behavior issues Monitored tests and the accomplishment of classwork Worked with teachers to determine next day classwork if student has multi-day suspension  Maintained record of student progress and provided status to teacher Escorted students to assign classrooms after each class Supervised groups of students during lunch, outdoor time and on field trips Assisted with classroom management by organizing instructional materials and handling minor disciplinary issues

Assistant Coach

 Worked alongside Head Coach to properly prepare athletics for games Served as a liaison between coaches, players and parents Demonstrated proper techniques and drills to ensure a higher probability for success Conducted individualized mentoring sessions with players Monitored training and strength conditioning to ensure proper workout to prevent injuries Observed games and practices to determine areas of improvement Arranged transportation for games

Fairborn, Ohio, United States

 Managed the tutoring program which included hosting team-building sessions and youth speaking engagements  Coordinated the logistics for programs and initiatives sponsored by the newly-established non- profit public charity  Served on working groups to implement strategies to address student personal and academic-related concerns  Negotiated pricing for speaking engagements and ensured that contracts aligned with verbal commitments Established and maintained files and related databases to ensure completeness and accuracy to align with auditory guidelines