It Specialist
CurrentWLL Transport Co. is non-emergency medical transport provider company offering transport options to and from medical appointments and facilities in the Central Florida area. • Provided exceptional customer technical support, effectively triaging, and resolving service tickets for software issues while demonstrating strong problem-solving skills and maintaining professionalism during client interactions.• Implemented and managed Azure Active Directory and Azure AD Connect, overseeing user management, single sign-on (SSO), and Group Policy Objects (GPO) for employees, clients, and devices.• Installed and maintained mobile and desktop software for various staff members, offering comprehensive coaching on application usage and device navigation to optimize productivity.• Enhanced IT system efficiency through weekly maintenance activities and automation, resulting in a 30% reduction in update times for systems and software.