Pernilla Byman Email & Phone Number

Helsinki, Southern Finland, Finland

Vantaa, Uusimaa, Finland

Helsinki, Uusimaa, Finland

• Team leader for B2C and B2B sales teams.• The teams varied from 5-25 persons depending of the need.• Helping and motivating the teams by regular team meetings. • Overseeing the day-to-day operation while optimizing the team’s resources.• Planning and organizing tasks together with sales center managers to ensure excellent customer experience.• Compiling sales reports for the managers and various supporting tasks for the sales teams.

Helsinki Area, Finland

• Part of 10-person team to lead the check-in personnel of about 100 persons.• Responsible for overseeing the check-in operations in three passenger terminals in Helsinki. On the busiest days we had more then 12 000 passengers and over 2000 vehicles departing to Tallinn.• Supervising the team’s performance, optimizing the work force planning• Was chosen to be a part of customer experience work group for Helsinki terminals. With the help of customer feedback, we worked towards solving issues to improve the customer’s experience. We designed and implementing a new service, an early boarding access for the business lounge passages in the T2 West harbor, to improve the busy boarding experience. I was in the leading role of coordinating with the stakeholders, instructed and trained the personnel and presented the success in a meeting for the company.

Helsinki Area, Finland

• Supervising the daily check-in operations in three passenger terminals in Helsinki.• Ship capacity management and technical back office operations.• Facilitating regular team meetings to help motivate and keep teams informed of news.

Helsinki Area, Finland

• Worked in the B2C team and held various responsibilities which gave me the opportunity to get insight in the different aspects of Tallink Silja´s customer service. • During my five years as a sales agent, I worked in the call center and the sales office helping our customers with wide rage of bookings, all from customized golf trips to group booking as well as solving challenging issues with bookings.

Helsinki

From my years as working as a professional hair dresser I have acquired excellent interpersonal communication skills.

Helsinki

10 weeks reception work and a lot of other tasks.

Vasa

Vasa

I rented a chair from Mixto hair salon. I worked as my own industrialist under the company Mixto.

Porvoo

Part time worker at McDonald´s in Porvoo.

Porvoo

Summerjob as an receptionist/ office worker.

Equivalent To Bachelor Of Hospitality Management, Restonom

Bali International Program Of Asian Studies

Free mover exchange with Asian exchange company fall term 2012.

Hairdresser