Execute and coordinate IBM internal and client compliance issues.• Managing controls in order to identify and resolve any deviations from the contractual and legal obligations between IBM and its clients, as well as ensuring compliance to IBM internal regulations.• Subject Matter Expert for the internal IBM Denmark compliance team.Overall responsible for reporting, escalations and timely handling of IBM compliance issues. In charge of dispatching the day to day compliance issues… Show more Execute and coordinate IBM internal and client compliance issues.• Managing controls in order to identify and resolve any deviations from the contractual and legal obligations between IBM and its clients, as well as ensuring compliance to IBM internal regulations.• Subject Matter Expert for the internal IBM Denmark compliance team.Overall responsible for reporting, escalations and timely handling of IBM compliance issues. In charge of dispatching the day to day compliance issues within my team and daily dialog with internal management, account management and technical competency focal points. Show less

05/2010 – 12/2010:Dedicated Situation Manager: IBM Danske Bank account.Role: Owner of high priority incidents.• Coordination of internal technical competencies, customer developers and 3rd party vendors in order to secure lowest possible mean time to recover.• Status communication with internal and customer management.• Chair of crisis meeting facilitation with customer and internal management.• Chair of Taskforces.• Daily incident reporting to management… Show more 05/2010 – 12/2010:Dedicated Situation Manager: IBM Danske Bank account.Role: Owner of high priority incidents.• Coordination of internal technical competencies, customer developers and 3rd party vendors in order to secure lowest possible mean time to recover.• Status communication with internal and customer management.• Chair of crisis meeting facilitation with customer and internal management.• Chair of Taskforces.• Daily incident reporting to management. • Documenting timelines in order for Problem Management to take over when incidents have been recovered.05/2008 – 05/2010Situation Manager for IBM small/medium accounts.Role: Owner of high priority incidents for various IBM customers.• Coordination of internal technical competencies, customer developers and 3rd party vendors in order to secure lowest possible Mean time to recover.• Status communication with internal and customer management.• Chair of Crisis meeting facilitation, with customer and internal management.• Documenting timelines in order for Problem Management to take over when incidents have been recovered.12/2007 - 04/2008Situation Manager Focal point for “Critical Situation project” on a large IBM account.Purpose: Improve SLA and customer satisfaction.Contribution: Played an important part in achieving agreed SLA's and trust building from customer to Situation Management. Show less

Service Desk consultant for the IBM Carlsberg account, located in IDC Ballycoolin, Dublin.• Severity 1 coordinator concentrating on high severity incident handling, from a Service Desk point, being in contact with and ensuring latest status from end-users.Additionally I worked as quality advocate for large IBM brewery account.• Daily controls that incoming calls to the Service Desk were handled according to SLA’s.