Actively participating in group discussion and activities and simulations deepen understanding and skills related to employment training and services. Observing and learning best practices in assessing participant needs, and providing assistance, and enabling skill development. Participating in regular reflection sessions to assess learning progress, identify strengths and area of enhancement, and set personal development objectives. Working with a trainer to enhance performance and attain most effective learning outcomes. Regular facilitation of training sessions to elevate facilitation skills. Actively participating in group discussion and activities and simulations deepen understanding and skills related to employment training and services. Observing and learning best practices in assessing participant needs, and providing assistance, and enabling skill development. Participating in regular reflection sessions to assess learning progress, identify strengths and area of enhancement, and set personal development objectives. Working with a trainer to enhance performance and attain most effective learning outcomes. Regular facilitation of training sessions to elevate facilitation skills.

Communicate with customers through various channels, including phone calls, live chat, and email.Provide prompt and professional assistance to address customer inquiries, concerns, and requests.Assist customers who have identified specific request or are seeking guidance in choosing among multiple options.• Offer comprehensive information and guidance to help customers make informed decisions about their plans.Respond to customer queries with accurate and detailed information regarding itineraries, pricing, availability, booking processes, and other relevant details.Demonstrate excellent product knowledge and communication skills to effectively address customer concerns.• Prioritize and promptly respond to customer inquiries, aiming to provide accurate and satisfactory resolutions.If immediate answers are not readily available, demonstrate resourcefulness and quick thinking to find the appropriate information or solutions.• Manage booking cancellations, modifications, payment-related matters, and necessary adjustments.• Work closely with customers to address their specific needs and ensure a smooth and satisfactory booking experience.Deliver exceptional customer service throughout the entire customer request, from pre-booking inquiries to post- booking support.• Strive to exceed customer expectations, building rapport and maintaining a positive customer experience.Accurately document customer interactions, ensuring that all relevant details and actions are properly recorded.Maintain organized and up-to-date customer records for future reference and easy retrieval.• Liaise with internal teams, such as sales, operations, and product, to gather accurate and up-to-date information to assist customers effectively.Collaborate with colleagues to address complex customer situations and find appropriate resolutions.Seek learning opportunities, attend training sessions, and actively engage in personal and professional development to excel in the role.

Assisting patients in completing daily routine tasks such as toileting, brushing, bathing, and dressing. Performed basic health care services for patients including checking vital signs or administering prescription medication Worked with a nurse, personal care aide, a CNA, nurse aide, nursing assistant, and other caregivers and in-home care professionals.Observe and report on patient condition. Assisting with ambulation, eating, and physical transfers.

Monitors patient condition by observing physical and mental condition, intake and output, and exercise. Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands. Assists patients by providing personal services, such as, bathing, dressing, and grooming. Helps patients care for themselves by teaching the use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene. Helps family members care for the patient by teaching appropriate ways to lift, turn, and reposition the patient; advising on nutrition, cleanliness, and housekeeping. Records patient information by making entries in the patient journal; notifying nursing supervisor of changing or unusual conditions. Maintains a safe, secure, and healthy patient environment by following a set standards and procedures; maintaining security precautions; following prescribed dietary requirements and nutrition standards