Custom Solutions Senior Technician
CurrentLeverage Ecrion Design Studio Publisher to create and modify custom PDF templates that allow our customers to export all necessary documents, including large and often complex multi-page legal contractsCreate custom tools/modules within Procore to allow customers to organize, store, and share additional informationDevelop custom workflows that automate approval processes and trigger programmed notificationsTranslate a client’s business requirement into the Ecrion system, Procore and XML structure of their desired custom solutionCode and build a custom solution based on a firm understanding of a client’s business requirement and case specification Establish a proficient understanding of Procore’s web and mobile app functionality; continuously optimize its use to maximize effectivenessBuild strong relationships with customers through diligent communication, promptly responding to customization requests, and maintaining a consistent attention to detail of all administrative aspects of jobEffectively utilizing Salesforce for all customer interactions and tracking/maintaining of individual metricsCollaborate with Product & Technology, Account Management, Sales Engineering, and other teams within the Revenue Org to satisfy customer requests