Founder and consultant, where I provided services for various clients in multiple sectors such as Construction, Marketing and Design, Event Management, Art, Medical Practice, and Aged Care Service. Content design, copywriting, content creation, keyword research and selection, site audits with SEMrush and Google tools, generate reports, find weaknesses and implement changes, create on-page recommendations, content optimization and develop relevant link placements on external websites. Developed and recommended strategies to increase conversions on the websites and perform competitor analysis to find gaps in the market.Restructured and rewrote websites content to support the implementation of consistent and personalised experiences

DesignCrowd is an online crowdsourcing platform that also operates BrandCrowd, a marketplace for premium logo templates and a leading logo design maker tool. I guided the localisation of the product and marketing material for DesignCrowd to develop the traffic on German, French and Spanish platforms, and drive customer acquisition. I worked on the development of the BrandCrowd website with (English) content.I led multilingual marketing activities and expansion across key geographies working across every channel including email, SEM, display, SEO, social media and podcasts, and managed the affiliate one. I developed growth in multilingual markets creating offers targeted to SMEs. I was a multiple-time cultural value award winner for my consistent performance and for exemplifying the company's cultural values. Highlights:Operational Excellence – Recognised for “moving fast” and “being an entrepreneur” working with all marketing channel managers and delivering to the agreed timelinesMarketing / SEO Strategy - Improved emails open rates and click-through rates, on-site visits and social media interactions, created website and social media content calendars (Facebook posts)Website Development - Increased traffic on the websites via the creation and optimisation of English, French, German and Spanish content (services pages, landing pages, blog posts).Sales and Client Development - Doubled the revenue in German speaking markets in 2 years and French sales by 30%. Initiated partnerships in Europe (France and Germany) with businesses promoting entrepreneurship and on new channels for promotion (podcasts, YouTube formats)Product and Service Development – Helped with testing and providing feedback on new features; improved service for French, German and Spanish-speaking markets.

My role was to respond to queries from clients and designers of DesignCrowd including email, phone calls and live chats. I supported the launch of the DesignCrowd platform internationally (French, German and Spanish) working closely with the Tech and Marketing teams and took ownership of French and German customer service. Highlights:Operational Excellence – Created templates to answer queries faster and effectively sell / upsell, and to use for the team and new colleagues on-boarding Sales and Client Development - Sales / Upselling initiatives that led me to consistently topped both agent performance metrics for phone and email support channels, and revenue-based sales initiativesProduct and Service Development – Created geo-targeted offers, localized the product and marketing material to drive customer acquisition Customer Service - Provided efficient services and helped reduce response time. More than 100 tickets processed weekly. Website Development - Translated the website in French and German (+ Spanish via a freelance translator) and optimized landing pages for the targeted markets working closely with the tech teamRecruitment - Interviewed French and German speaking candidates and trained new hires

Sales of detergents for ultrasonic cleaning and surface treatmentManaged clients portfolio in Europe and export (non-EU)- Prospected, negotiated with customers in France, Germany, Austria, Switzerland- Managed the administration and commercial follow-up of customers, created andmanaged quotes, international logistics organisation, monitored regulations- Promoted the company at the EPHJ watchmaking/jewelry Trade Show in Genevawww.ultrasonicdetergent.com/fr

Bag Pro is the German subsidiary of Top Bagage International, a French manufacturer and supplier of sales representatives equipment for the fashion/sportswear and the construction industry. I developed the customers and prospects portfolios via phone prospecting (qualification of decision-maker and their needs, and recommendation of solutions), on-site clients visits and visit of 8 international fairs in Germany. I identified the needs of prospects in new sectors, and created a set of specifications for custom-made product requests from large companies in collaboration with internal services (design, purchasing, marketing, and production departments). Highlights:Business Development – Increased sales in existing businesses and leads in new sectors (Shop Equipment, Beauty, Accessories): 40 new businesses for a yearly turnover of €200KSales Management - Developed a portfolio of 250 customers and increased revenue by 100% (€220K to €450K)Reporting – Gathered and collated information for weekly reports of on-site visits (companies and fairs)

SPL is a French manufacturer of street furniture, a European leader in the manufacturing of street furniture, poster displays and safety mirrors (metallurgy, plasturgy, joignery). I worked for their German subsidiary (SPL GmbH in Rheinau-Bischofsheim) as a Sales Manager for the Northern half of Germany to develop the existing accounts and create new business (B to B only). Promoted the company and its brands to clients and prospects, trained distributors on products and procedures, followed-up quotations.Highlights:- Sales Development – Customer portfolio development (prospection, follow up, on-site visits)- Administration - Response to technical requests, and preparation of offers- Reporting – Gathered and collated information for weekly reports - Account Management – Development of major accounts

Alcatel-Lucent Enterprise is a French software company providing enterprise communication services.Professional Services Proposal Management Department.I implemented new management tool and process.- Created a template for Business Partners / Sales team to complete prior to sendtheir request to the proposal management department- Defined the offers relaunch process (calendar, created content and scheduled it)- Developed a database ( knowledge management) for the team of 8 consultants toshare their offers so we create templates to provide offers faster and better- Provided quotes and information to business partners- Presented a professional Master thesis on knowledge management

Online Market Research InstitutePanel Management Department:Animated the French, Swiss and British online panel community- Created surveys, wrote survey results articles (graphics and content creation), emailing, newsletter in French and English, managed website editorial content- Attended conferences at the SEMO 2009 (Trade Fair Marketing and Public Opinion Surveys) Paris and created report- Reviewed resumes, participated in phone interviews for the recruitment of an intern and provided trainingProject Management Department:Handled national and international surveys- Studied data and created PowerPoint presentations for customers

Multiline Sales and Brand Management Agency- Performed a Market Research in Europe for one of the brands- Photographed items and conducted an inventory- Maintained the Website and Showroom- Participated in a Brand Activation event