As General Manager, I was fully responsible for day-to-day management of the office ensuring full compliance with Europe Incoming strategy and quality standards.Administrative tasks:- Accounts: responsible for good management of cash-flow, invoices payments, annual accounts- HR: employees recruitment, training, annual appraisals, administrative formalities- IT: material & licence contracting, implement new software (accounting, CRM)- Administrative formalities: travel licence, financial guarantee, insurances, compliance upgradesManagement:- Management of the team (3 Projects Managers)- Supervise team work: enquiries allocation & follow-up, problem-solving, control & coordination- Develop team members skills, set short and long term strategic goals & objectives, ensure continual improvement achievement, support initiatives, provide necessary support- Responsible for good communication & coordination between teams of our different branches (UK, Scotland, Italy, Switzerland, India & FIT)- Process implementation & best practices identificationContracting: - Contracting with hotels, activities providers, restaurants, guides, etc. - Build strong relationships with partners- Source innovating products & servicesSales & Marketing:- Develop business with existing clients- Source new clients & identify business opportunities- Optimize results & reach strategic targets- Be the representative of Europe Incoming during sales trips, exhibitions & fam trips- Marketing & communication: brochures, website, newslettersProduction:- Indian series: hotel placement- Strategic MICE groups: designing, negotiating, implementing and running large events for Indian & North-American clients (including Reckis, on-site operations & coordination)Examples: SOTC for Schneider India (Incentive - 450 paxs), AMWAY (Conference & Incentive – 2400 paxs), SOTC for Alkem (Incentive – 1200 paxs)Turnover: EUR 150K – 1M per event // Company turnover: EUR 2.5M – EUR 4M per year

As Events Director, I was responsible for the Production department of the agency, ensuring delivery of the events (in France & abroad) with high quality of service, focusing on clients & participants satisfaction.- Lead, motivate and manage a team of 2 Events Managers & 2 Events Assistants- Liaise with French and international high level clients and organisations- Build trusting relationship with clients- Establish strong and reliable relationships with partners- Recruit, train and supervise professional experts as AV technicians, performers, tour leaders, keynote speakers, etc. - Manage project resources, embracing project changes and adjusting resources across multiple projects- Supervise every steps of the event creation with the team- Production for strategic events & Incentives: designing, budgeting and operating eventsExamples: Total (Conventions & social program – 70 to 90 paxs), Capgemini (Conventions – 150 to 200 paxs, Luxury Incentives for Top Managers – 25-50 paxs), Quatrem (Kick-offs – 150 to 350 paxs, Incentives – 25 to 45 paxs), Kyocera (Incentives – 30 to 45 paxs)Turnover: EUR 150K – 400K per eventSimultaneously, I was in charge of the creation & development of the DMC branch of the agency for international clients: - Source products & services, create strong partnerships - Identify business opportunities - Design, implement and run high quality events in France for international clients (Meetings, conferences & incentives)Examples: Sterling Events for Smithfield Food USA (Luxury incentive for Top Directors – 50 paxs), Fajre Shahed Iran (Conference & incentive – 400 paxs - 2009), Deloitte Saudi Arabia (Convention & social program - 45 paxs)Turnover: EUR 100K – 600 K per event

As Event Manager, I was in charge of designing, coordinating and running events for French clients in France (team building events, meetings & conferences, Christmas parties, etc.)- Understand clients’ needs and requirements- Design concepts fulfilling clients objectives- Source, negotiate and budget catering, venue, performances, activities, AV and security needs- Create marketing materials: signage, branding, communication towards participants, etc.- Control budget for each project, maintaining agreed levels of expenditure - On-site operations: implementing and running eventsExamples: Ascométal (Kick-offs – 120 to 160 paxs), SAP (Klee Group – Christmas parties – 150 to 250 paxs), Steria (Christmas parties – 200 to 250 paxs), Orpi Gestion (Convention - 100 to 150 paxs), Schindler (Kick-offs & Christmas parties – 200 – 350 paxs)Turnover: EUR 30K – 250K per event

Eucalyptus Park is a holiday resort located in Tossa de Mar in Spain.As Entertainment & leisure activities Coordinator, I was in charge of designing and implementing entertainment and activities program within the resort - Design events: sport and leisure activities, parties and thematic evenings, etc. - Manage a multidisciplinary and multicultural team of 10 people- Implement events in compliance with safety rules & regulations- On-site events supervision & coordination

- Internship – As Project Manager, I was in charge of the whole process of purchasing and importing promotional items for French companies from different sectors (L'Occitane, Editions Atlas, Dim)- Source providers (mainly in Asia)- Negotiate the best deals with providers - Draw up contracts- Deal with customs and administrative formalities- Handle transportation and pre/post carriage

- Internship – As Marketing Assistant, I supported the Marketing Manager in her daily duties- Database qualification- Design & create e-mailings - Organize internal events (Christmas party, team building)