Perrine Roehrig Email & Phone Number

Barcelona, Ct, Es

Barcelona, Catalonia, Spain

Toulouse, Occitanie, France

Toulouse

Analyze & understand customer perception of Planet Cards in order to provide insights for marketing strategy :- Implement new tools to innovate on the customer data collection, analysis, and sharing of “customer voice” insights among the organization (CRM, Surveys, Customer satisfaction measurement tool, Interactive KPI’s Dashboard).- Install a customer culture among the organization by promoting best practices in term of customer management. - Manage a team of 5 people in charge of collecting & answering customer claims.- Lead benchmarks to catch market trends & evolutions.

Strasbourg

➤ Digital marketing - Content marketing :- community management (Facebook, LinkedIn, Twitter)- blog and social network management- monitoring of network news - design and sending of a monthly newsletter on sendinblue- participation in the construction of the editorial planning➤ Operational marketing:- creation of product supports for customers to facilitate the understanding and use of the platform- creation of sales support marketing ➤ Product marketing:- benchmarking on competition and market trends in new technologies - participation in the UX redesign of the platform: - participation in Workshops and group work on use cases - creation of experience maps showing the user's path in order to identify navigation problems and to think about ways to improve the user experience - contribution to the creation of wireframes to reflect on the future organization of interfaces

Strasbourg Area, France

➤ Business - Sales activities in travel agencies- Telephone prospecting- Advice to travel agencies on sales➤ Administrative - Processing of claims for reimbursement➤ Marketing and event - Creation and sending of the monthly agency newsletter- Organization of events for travel agents: - Annual evening: about 100 travel agents - EDUCTOUR: presentation of new products to agents (over 3 days) - Workshop in agencies: about 10 to 40 travel agents- Participation in IFTM Top Resa 2018- Management and animation of the assistant portfolio of travel agencies.

Entzheim

- Offers and orders entry in the system - Prospection in North France - Organisation of a trade fair - Customer reminder - Document translation from German to french - Database update

Master'S Degree, Marketing

Master, Sales, Distribution, And Marketing Operations, General

International Business Management - Erasmus Semester

Bachelor Egc - Responsable En Marketing, Commercialisation Et Gestion - Spécialité Transfrontalière

Bts Commerce International, Obtention Du Diplôme

Baccalauréat, Economique Et Social