Perry Bosma Email & Phone Number

Leiden, South Holland, Netherlands

Amsterdam Area

As ITIL certified Service Manager/Account Advocate(ASM/AA) Work with customers to prevent problems in their IT environment. This is done by providing trend analyses, problem management, service management alignment and codelevel update advise for mixed, storage and system environments.Crisis management for complex, cross environment, IT problems. Contract management. Implementation management.Environments containing, IBM logo products as Power, Z, Storage. Multi Vendor Support on HP. Netapp/Hitachi Storage and Cisco UCS and networking products. Customers serving: Several Ministries, Banks and Insurance Companies, Airlines and field, Cities, Large Dutch Communication Provider, Patent Company, Industrial etc.. Large and medium. Next to the end customers working closely with internal departments, Business Partners, Sellers, MVS Partners and contract-owners to ensure proper SLA/KPI and handling of their contracted items.Next to ASM/AA role i am the Benelux focal Point for Cisco on Cisco Networking Products as well on UCS/FlexPod environments. With all communication lines open to Cisco Sales/Delivery Management as well as TAC Level3Other role is Relocation Project Manager. Aiding customers in relocating/scrapping computer equipment from their Data Centers. From a single unit up to multiple racks. End to end serviced with the assistance of moving companies and engineers needed.Proven Experience in project management of entire Data Center moves, scrapping, data destruction, installation of new equipment etc...

Amsterdam