Perry Bratton Email & Phone Number

Washington, Dc

Used Microsoft SCCM (System Center Configuration Manager) and ARS (Active Roles Server) for imaging and desktop support issues (software installs and updates, group memberships, etc.).Supported Rail & Bus Operations Control Centers (OCC) and MTPD (Metro Transit Police Department. Traveled to WMATA stations, yards, and depots across DC, Maryland, and Virginia. In person and remote troubleshooting & support: desktops, laptops, tablets, mobile devices. Wrote weekly how-to articles for an in-house knowledgebase. Worked with Dell, Microsoft Surface Pro 3 & 4, HP, Xerox and Samsung hardware. CA service desk for ticket creation, tracking, and triage. Active directory user account provisioning for WMATA new users.

Washington D.C.

Provide day to day desktop and connectivity support to 2000 user base located at the International Finance Corporation of the World Bank. Responsible for installation, configuration, troubleshooting, support and maintenance of PC hardware and peripherals including Lenovo desktop computers and laptop computers, scanners, and a variety of Canon networked printers. Assisted the IFC network team with Group Policies to each imaged machine to allow the Security team, Server team, Network Team, and Technical Support would have rights to remote into computers via SCCM remote desktop.Maintained Microsoft Active Directory for the specific needs of the enterprise environment by establishing user accounts, OU organization, network security, bitlocker encryption, troubleshooting printer issues, and installing and maintaining McAfee Anti-Virus server. Special projects include Microsoft office upgrade of the entire IFC\​WB enterprise along with email conversion from Lotus Notes to Microsoft outlook 2013. Assisted with IFC\​WB printer system upgrade from HP printing system to Cannon multifunction printing system.Skilled with troubleshooting software such as Microsoft Office Suite, QuickTime, Filemaker, Adobe Acrobat Reader and Adobe Acrobat Professional, and many custom software suites specific to the World bank/IFC environment.

Washington D.C.

Data acquisition and analysis of the client’s desktop environment for an enterprise upgrade of Windows XP workstations and laptops to Windows 7 in support of a larger agency consolidation program. Responsible for collecting and analyzing workstation configuration data, collect and analyze data from a variety of sources to develop a profile for each user/computer combination. Developing customized installation capabilities to meet the customer's needs. Train migration technicians for PC migrations.

Bethesda, Md

Provide day-to-day support to CPSC user base. Responsible for installation, configuration, troubleshooting, support, and maintenance of PC hardware and peripherals including desktop computers, laptop computers, scanners and a variety of networked printers. Was also a member of the remote support team where duties include configuration and troubleshooting problems associated with VPN and connectivity issues associated with field users throughout the US.

Vienna, Va

Performed operating system migrations to the 1000 user base at NFCU from Windows XP to Windows 7. The migrations/upgrades were executed via SCCM.Provided post migration support to the newly migrated windows 7 PC, sAssisted users by providing training on the new features of Microsoft Windows 7. Created a Windows 7 knowledge base to provide NFCU tier 1 phone support technicians with readily available knowledge base documentation to help with the troubleshooting of NFCU’s custom applications as well as COTS SW. Provided back-end support to NFCU SCCM engineers by compiling detailed error reports of SW installation errors and problems. Worked to resolve and document problems encountered as a result of the windows 7 migration.

Washington, Dc

Completed automated operating system upgrades of Microsoft windows XP to Microsoft Windows 7 via Microsoft SCCM suite.Completed manual operating system upgrades using windows Lite-Touch Deployment strategy services and Microsoft Deployment Toolkit.Provided tier 2 follow-up technical support to the user base to verify successful upgrade. And to address technical issues as a result of the upgrade.Primary tier 2 duties include configuring installing, troubleshooting and correcting PC Hardware/Software and connectivity problems.