Line Manager of twenty-seven shops with a combined turnover in excess of £70million. Responsibilities include all Senior Appointments, full P+L accountability, sales development, marketing, new store opening, staff training and development.Achievements include:Best performing area in the South in 2006 and 2007.Best performing area in company 2009.Best area YOY growth over last Christmas trading periodEstablished Selfridges Books Concession, Jan-June 2009.Productivity and Efficiency Representative for the South EastConsultant on Book StrategyLeader of Management Development Programme.

Responsibilities included all central activity that impacted on branch operations, sales, stock and profitability. This wide-ranging role included:Operations strategy, development and delivery; Branch, Head Office and Senior Manager communication strategy; Intranet strategy and development; buying training; customer service standards; Harry Potter strategy and implementation; stock trials; terms negotiations; promotional and marketing campaigns and operational delivery of Christmas.Achievements include:Successful launch of Intranet trialsDeveloped and introduced new Customer Ordering System.Devised, created and managed Branch Support ServicesCreated, developed, produced and delivered Purchasing and Replenishment training programmeDevised and delivered internal communications protocol for Head Office.Xmas Operational and Marketing Co-ordinatorHead Office Person of the Year 2004.

The Waterstone's field team were restructured in October 2000 and again in May 2002)Line Management of fifteen to twenty-seven shops with combined turnovers varying from £30 to £50million.Responsibilities include; all senior appointments, budget setting, profitability, sales development, event management, marketing, company strategy and European policy.Achievements include:Project leading several competitive impact studies to successful conclusions.Co-devising Waterstone's initial clicks and mortar strategy.Leading Waterstone's airport strategy and terms negotiations.Project managed the successful refit and refurbishment of many large branches.Established the opening profile of four new branches and steered them through to successful openings.Successfully raised the profile of the European operation and proposed a plan for expansion.Achieved the highest year on year regional growth three years in succession.

Line Manager of over thirty-five staff in a business that turned over £4million. Responsibilities included all appointments, sales, stock, profitability, marketing, event management, public relations, staff training, and liaising with local authorities and charities. Achievements include:Successfully opening the branch, officially Waterstone's 100th shop, against a very tight deadline with inexperienced staff and under a media spotlight.Successfully persuaded the local council and residents that a magnificent listed building was safe in Waterstone's hands.Commissioned and saw through to publication a book on the building the store occupied.Producing profits so ahead of expectations that by the end of the second year it was the most profitable branch in the company.Established an events programme that at its height was presenting over one hundred signings, talks or performances a year.Ensured the store took part in the Heritage Buildings Programme every year.

Co-managed over forty staff in a business with a £4.5million turnover.Responsibilities were similar to the above. Achievements include:Devising and implementing the staff training and development plan.Project managing Waterstone's initial entry into the multimedia market during a six-month secondment.