• Manage day-to-day operations, overseeing tasks and processes to ensure optimal business proceedings.• Scrutinize operational processes and identify opportunities for improvement; devise, plan, and implement business optimizations to ensure profitability while maintaining super customer service.• Orchestrate marketing and advertising that appeals to target audience including Facebook and monthly mailers; launch new products and services based on customer demand and industry trends. • Evaluate performance of marketing and advertising initiatives, identify areas for adaptations and execute changes to effectively respond to the market and customer base.• Monitor accounting and financial aspects of the business; utilize QuickBooks to track crucial data; oversee reporting, budgeting, and forecasting, and review data regularly and modify business plans as needed to stay on track with business plans. • Oversee sales within the organization; ensure employees are equipped with skills to engage meaningfully with clients to build a successful customer base and procure additional sales through interpersonal skills and product and service knowledge. • Foster strong relationships with hundreds of weekly customers; deliver excellent client experience through attentiveness, helpfulness, and creating a positive and friendly environment. • Direct organizational structure; facilitate hiring and training of up to 30 employees to educate personnel and create working environment consistent with company mission, values, and goals. • Employ business development techniques through continuous awareness of industry and market trends.• Demonstrate product expertise in conversations with clients, enabling clients to choose best products and services for their unique needs as well as educate customers on the best processes to clean and care for garments.

• Preserve client records in CRM software; update continually to ensure accuracy and completeness. • Process billing for clients; generate invoices and facilitate payments promptly, ensuring outstanding customer service throughout interactions.• Systematize legal documents through arranging and filing, with a focus on organization to enable easy locating of documents. • Organize and prepare legal documents, proof-reading to validate grammatical correctness of documents.• Administer management of bank accounts and trust funds; reconcile bank statements with CRM software.

• Executed and maintained multiple sales and marketing Sales Force Automation systems to streamline operations, reduce expenses and increase effectiveness of systems.• Conducted project management within sales and marketing departments, tracking project milestones against timeline, and overseeing completion. • Assembled and distributed sales leads and contact lists to sales team for follow-up.• Delivered training to personnel on various data management and marketing software systems, acting as a resource to answer questions, clarify processes, and provide valuable information to increase employee effectiveness. • Upheld data integrity on the sales history database through scrutinizing information and verifying validity of data.• Optimized company website through maintaining data and updating portions of website as needed to assure relevance of content. • Generated reports for management and sales force to supply high value data for integral decision-making.• Lead data analysis to guide direct system users and management; provide helpful insights and solutions.