Perry Perugini Email & Phone Number

• Lead a team of IT support analysts & specialists in the delivery of on-going support services to our Managed Services clients
• Oversee multiple internal systems - an integrated managed services platform for auto service ticket routing, assignments, remote access, monitoring, alerts, patching, and endpoint security; cloud server services; and a.
• Manage team capabilities and size to provide the right level of skills to meet current and future customer… Show more
• Manage team capabilities and size to provide the right level of skills to meet current and future customer demands while maximizing team utilization
• Drive the teamwork necessary to resolve customer concerns and requests in a timely and professional manner; proactively resolve issues yourself, as necessary
• Adjust support desk workflows (automated and manual processes) as required to improve metrics and satisfaction; hold team members accountable for assigned tickets

Provide many facets of technical support including but not limited to:- Remote desktop support- Procurement/shipping of electrical devices- Maintain backup software and virus protection software- Support Industry-specific CRM Sales applications used in our client environment such as EMUNWorks, Brandwise, Pharos, Spotlight- Onsite Technical Showroom support.

Provide many facets of technical support including but not limited to:- Remote desktop support- Procurement/shipping of electrical devices- Maintain backup software and virus protection software- Support a multitude of applications that our customers use- Onsite Technical Showroom support in different facilities around the country- Assistance/feedback on.

Perry joins us as an IT Support Analyst II working primarily on the OneCoast account. Perry’s OneCoast support role will consume a significant portion of his time. However he will be involved in taking a lead (or co-lead) on the evaluation, recommendation, and implementation of new computer services technology solutions; assisting in testing proposed.

420 Rouser Rd. Moon, PA

Provide Customer service and technical support to libraries in Allegheny county. Occasionally go onsite to the libraries to address outstanding issues that prohibit normal operation. Other focuses include:- Server setup, optimization, and troubleshooting- Pushing out software and security updates to the Libraries- Work with a ticketing system to resolve.

118 Locust St, Pittsburgh, PA 15223

I am one of the actors that is in the summoning haunt at the scare house. Come and see me!Focuses include:- Main priority - Safety for self and visitors- Getting paid to scare people:)

650 Washington Rd. Suite 401

Setup Servers (hardware/software/raid), Troubleshoot Client IT problems, Create/remove users in an active directory environment and set their permissions, Troubleshoot Cloud problems such as printing/shared drives/software errors/connectivity/slows, Setup/manage/configure/fix printers, install computer related hardware (CPU,RAM,GPU,HDD, Motherboard.