Perry Perugini Email & Phone Number

• Lead a team of IT support analysts & specialists in the delivery of on-going support services to our Managed Services clients • Oversee multiple internal systems - an integrated managed services platform for auto service ticket routing, assignments, remote access, monitoring, alerts, patching, and endpoint security; cloud server services; and a managed backup service platform• Manage team capabilities and size to provide the right level of skills to meet current and future customer… Show more • Lead a team of IT support analysts & specialists in the delivery of on-going support services to our Managed Services clients • Oversee multiple internal systems - an integrated managed services platform for auto service ticket routing, assignments, remote access, monitoring, alerts, patching, and endpoint security; cloud server services; and a managed backup service platform• Manage team capabilities and size to provide the right level of skills to meet current and future customer demands while maximizing team utilization • Drive the teamwork necessary to resolve customer concerns and requests in a timely and professional manner; proactively resolve issues yourself, as necessary• Adjust support desk workflows (automated and manual processes) as required to improve metrics and satisfaction; hold team members accountable for assigned tickets• Regular coordination with Showroom Technology Services Manager to engage shared resources in the completion of showroom projects and other show support related services• Recommend ideas-actions to the leadership team that are designed to improve and streamline internal systems, procedures, and implementations• Establishing high-performance standards for the delivery of quality services to our clients and to be accountable for operational performance and capacity planning• Onboard new clients with system setup, how to engage support, and escalation paths• Develop & distribute reports to clients for demonstration our business value • Identify ways to continually improve service offerings, efficiencies, and customer experience• Must balance a financial and operational results focus with a strong coworker and client emphasis• Ensures timely & accurate time reporting for team members• Conduct quarterly evaluations of team members with a roll-up to annual performance plans• Create individual technical and professional development plans with each team member Show less

Provide many facets of technical support including but not limited to:- Remote desktop support- Procurement/shipping of electrical devices- Maintain backup software and virus protection software- Support Industry-specific CRM Sales applications used in our client environment such as EMUNWorks, Brandwise, Pharos, Spotlight- Onsite Technical Showroom support in different facilities around the country- Assistance/feedback on any changes/updates to our current network… Show more Provide many facets of technical support including but not limited to:- Remote desktop support- Procurement/shipping of electrical devices- Maintain backup software and virus protection software- Support Industry-specific CRM Sales applications used in our client environment such as EMUNWorks, Brandwise, Pharos, Spotlight- Onsite Technical Showroom support in different facilities around the country- Assistance/feedback on any changes/updates to our current network environment- Customer service/helpdesk/tickets, Level 2/3 Escalations- Technical project management, implementation, and organization- Provide Technical documentation- Train new employees both technicians and non technicians on corporate applications, laptop and corporate device/software use- Setup new users for our clients with laptop setup/configuration- Provide technical business advice to better support our clients- Evaluate, research, implement, compare, present, and execution on new software/existing software new features- Administer/Manage Software such as Connectwise Manage/Automate/Screenconnect, BitDefender, OneNote internal Documentation, BrightGauge, HubSpot, Microsoft Teams- Continual work on further automation/streamline of existing policies and procedures Show less

Provide many facets of technical support including but not limited to:- Remote desktop support- Procurement/shipping of electrical devices- Maintain backup software and virus protection software- Support a multitude of applications that our customers use- Onsite Technical Showroom support in different facilities around the country- Assistance/feedback on any changes/updates to our current network environment- Customer service/helpdesk/tickets- Manage technical… Show more Provide many facets of technical support including but not limited to:- Remote desktop support- Procurement/shipping of electrical devices- Maintain backup software and virus protection software- Support a multitude of applications that our customers use- Onsite Technical Showroom support in different facilities around the country- Assistance/feedback on any changes/updates to our current network environment- Customer service/helpdesk/tickets- Manage technical services for companies at Showrooms- Technical project management, implementation, and organization- Provide Technical documentation- Train new employees both technicians and non technicians on corporate applications, laptop and corporate device use- Setup new users for our clients with laptop setup/configuration- Provide technical business advice to better support our clients Show less

Perry joins us as an IT Support Analyst II working primarily on the OneCoast account. Perry’s OneCoast support role will consume a significant portion of his time. However he will be involved in taking a lead (or co-lead) on the evaluation, recommendation, and implementation of new computer services technology solutions; assisting in testing proposed EMUNWorks releases across multiple devices; improved documentation, end user training in specific areas, and eventual markets support.Of… Show more Perry joins us as an IT Support Analyst II working primarily on the OneCoast account. Perry’s OneCoast support role will consume a significant portion of his time. However he will be involved in taking a lead (or co-lead) on the evaluation, recommendation, and implementation of new computer services technology solutions; assisting in testing proposed EMUNWorks releases across multiple devices; improved documentation, end user training in specific areas, and eventual markets support.Of all the candidates interviewed, Perry exemplified a consistent theme in leading with a best-in class customer service work approach. In addition to a solid information technology foundation, Perry exudes a passion and empathy for the end user, ambition to further himself, and excitement to truly have a voice in sharing insights for improved processes, tools, and solutions. Show less

420 Rouser Rd. Moon, Pa

Provide Customer service and technical support to libraries in Allegheny county. Occasionally go onsite to the libraries to address outstanding issues that prohibit normal operation. Other focuses include:- Server setup, optimization, and troubleshooting- Pushing out software and security updates to the Libraries- Work with a ticketing system to resolve technical issues- Discuss with team various outstanding problems and brainstorm resolutions- Remotely imaging and… Show more Provide Customer service and technical support to libraries in Allegheny county. Occasionally go onsite to the libraries to address outstanding issues that prohibit normal operation. Other focuses include:- Server setup, optimization, and troubleshooting- Pushing out software and security updates to the Libraries- Work with a ticketing system to resolve technical issues- Discuss with team various outstanding problems and brainstorm resolutions- Remotely imaging and using sccm for computer managment- Provide training to other helpdesk employees- Setup and install hardware on windows based computers- Setup and configure base image for helpdesk computers and deploy- Setup and configure Juniper switches/APs and troubleshoot them- Involved in meetings to discuss new/current technology that we have issues with or will be implementing, and how it will impact the networking environment Show less

118 Locust St, Pittsburgh, Pa 15223

I am one of the actors that is in the summoning haunt at the scare house. Come and see me!Focuses include:- Main priority - Safety for self and visitors- Getting paid to scare people :)

650 Washington Rd. Suite 401

Setup Servers (hardware/software/raid), Troubleshoot Client IT problems, Create/remove users in an active directory environment and set their permissions, Troubleshoot Cloud problems such as printing/shared drives/software errors/connectivity/slows, Setup/manage/configure/fix printers, install computer related hardware (CPU,RAM,GPU,HDD, Motherboard, powersupply, Laptop screens/keyboards/etc.), email (mainly outlook 2007/2010/2013) setup/troubleshooting/configuration/storage/rules… Show more Setup Servers (hardware/software/raid), Troubleshoot Client IT problems, Create/remove users in an active directory environment and set their permissions, Troubleshoot Cloud problems such as printing/shared drives/software errors/connectivity/slows, Setup/manage/configure/fix printers, install computer related hardware (CPU,RAM,GPU,HDD, Motherboard, powersupply, Laptop screens/keyboards/etc.), email (mainly outlook 2007/2010/2013) setup/troubleshooting/configuration/storage/rules, Create/implement/monitor/resolve problems with backup services Communicate with my co workers to come up with resolutions, Resolve office wide internet/cloud connectivity issues, Provide Documentation of client information and pass knowledge off to co workers, create and organize documented data, setup/image/update/install computers, VOIP support (provisioning/installing/testing/fixing phone issues, Collaborate with a Team to migrate clients to a cloud environment, Create/label/organize inventory, Setup and install office wide software, Provide vendor management , Perform Hardware diagnostics, Work onsite with clients to resolve technical issues, Remotely connect to client computers to resolve their issues, Show less