Perry Macdonald Email & Phone Number

• Manage efficiently a staff of 8 to 25 people Effectively resolve customer complaints in a timely and professional mannerCreation of analytic reports of sales on a daily and weekly basisMaintain and analyze operational.
• Manage and determine techniques and strategy for both inside and outside sales

Install various types of exterior siding on new home constructionProperly marketed myself in order to acquire new businessEnsure proper safety procedures followed while on job siteResolve problems with on site management in a professional manorComplete projects within projected deadlines

Customer resolution and problem solvingEnsured consistent quality customer service provided Monitored shop scheduling and bookingsInputted shop orders and submitted warranty claimsManaged work schedule for 6 mechanics

Managed small commercial and residential customer base, responsible for 50% of sales in PEIResolved problems for customers in an efficient mannerMet weekly and monthly sales quotasCommunicated daily with head office sales team to provide consistent quality customer serviceSupervised contractors’ installationsDesigned heating and cooling systems for.

Received all service calls for PEI and dispatched appropriate personnel in a timely and efficient mannerScheduled installations and service calls with customersCommunicated effectively with technicians and fellow coworkersManaged timetables for 17 techniciansMonitored technicians work habits and professionalism to maintain quality customer service