Perry Mcdougall Email & Phone Number

Portland, Oregon Metropolitan Area

• Worked as the liaison between customers and internal team to launch, train, and provide valuable data insight for each customer.​
• Main point of contact for all customer relations; 6-12 international markets daily.​
• Developed daily key data metrics to analyze sustainability and provided strong insights into performance shortfalls.​
• Provided recommendations to increase customer efficiency by as much as 30%.​
• Constantly re-evaluated strategies with customers and account team to better serve their needs.

San Francisco Bay Area

• Managed over 250 independent contractors and 75 employees.
• Successfully launched markets in Fort Lauderdale and Miami, Florida.
• Assisted with the transition of over 75 independent contractors to part-time employees.
• Collaborated with Enterprise leadership on daily strategic initiatives.
• Main point of contact for all employee and vendor relations.
• Created streamlined protocols to improve operations,maximize efficiency and meet client deadlines.

San Francisco, California

• Coordinated and routed over 150 drivers across 10markets on a daily basis for multiple clients.
• Monitored routing in real time and worked with drivers andclients to establish new routes with an over 95% on-time rate.
• Responsible for and lead trainer of a over a dozen dispatchers.
• Monitored & reviewed daily metrics to lower overtime costs2014 - 2016 by 10%.

San Francisco Bay Area

• Client relations and goal coordination
• Data entry to ensure meticulous digital records were kept on all movement and services
• Coordinated with HQ to maximize efficiency
• Deescalated issues that arose to maintain positive relations with clients
• Hired, onboarded and provided training for new drivers

San Francisco Bay Area

• Safely and effectively managed airplane turnaroundsthat established a 98% on-time rate.
• Coordinated on the ground airplane movements and dailyaircraft maintenance.
• Managed, trained, and supervised a team of 12 employees.
• Created schedules, timelines, and delegated teams to routethousandsof internationalanddomesticcargo.
• Liaised critical time sensitive customer service and rampoperations departments ensuring safe operations.
• Maintained United Airlines route and mobile applicationensuring records were accurately updated in a timely manner.

Bachelor'S Degree, Political Science And Government

Associate'S Degree, Radio And Television Broadcasting Technology/Technician