Perry Tsang Email & Phone Number

Australia

Leading an amazing team of business operations experts Managing business operations across amaysim mobile, devices and NBNPre-enablement of products, features and offersSupply chain and optimisationProject delivery and operational readinessBusiness operations and continuous improvementIdeation, Planning and Execution Tactical initiatives

Australia

Playing a key role in the end to end delivery and operations of the amaysim groupDelivery of product features and refreshesLeading special projects - migration, decommission, technology enablementBusiness assurance of customer lifecycle and business processes

Sydney, Australia

Sydney, Australia

Product owning commercial strategic initiatives from business modeling to implementation and performance.Ensuring commercial operations runs smoothly through key account/vendor management including network operations, product configuration, commercial negotiation.Keeping internal operations accountable through revenue assurance and business system enhancement. My role also provides technical governance to ensure operational processes are supported which impact retail, marketing and finance P&L.

Sydney, Australia

Management of IT strategy and budgetPlatform stabilityManaged Services governanceManagement of Agile software delivery and quality assuranceWeb and BSS product managementOperational and business performance reportingRevenue assurancePerformance and service management of 3rd Party/Wholesale partnersSupporting technical decisions in marketing and call centre managementManagement of a small team of full stack software engineers who manage the running of Web/BSS, through operational and project work.

Sydney, Australia

BSS Manager (2011):Operational management of amaysim business systemsManagement of development processes and tasksProduct management of BSS applicationRetail logistics managementBusiness process definitionBusiness Analysis and Project ManagementVendor ManagementIncident ManagementBSS Development Manager (2013):Agile software deliveryScrum MasterProduct management of BSS application and APIsProduct management of amaysim IVRManage integration of 3rd party systems through web servicesBSS/Web Development Manager (2015):Lead two traditionally siloed teams by driving collaborationFostered Scrum as a cultureManaged up to encourage iterative delivery and failing fastIntegration of QA as a responsibiity of both development teamsInitiated full stack development in Web devKicked off and lead a CI transformation

Implementation and operational support for shop.vodafone.com.au (ATG, Weblogic 10, UNIX, Apache)Above and beyond reward/recognition for shop.vodafone.com.au launchImplementation and operational support for Who2Call iPhone/Android application (Weblogic 10, UNIX, Apache)Transition lead for BSS and ETechnology teams. Conducted training sessions.Project management for BSS projects. Operational impact assessment and handover for BSS/ETech projects.Vendor management and technical lead. RCA. Fault ticket analysis/resolution.99.9% SLA 24/7 operational support

Ensured minimal production impact of changes into VHA network despite short handover period into role. Exceeded service level expectations. Applied ITIL principles.Fulfilled weekly and monthly accountability reports and presented them to senior management team with detail and clarity.Key input into design of EWO automation report tool - Andra.Unwired Decommission, Commander Decommission, Daylight Savings 09, TOM TimerImplemented Project Tracker tool.Improved response time for Market Unit WP/WR quotations. Driving key changes within GNOC-A: Ericsson Resolution, Fault Management - Netcool.Single Resource Requests for GNOC-ATeam Lead. Acting Delivery Management Manager when required.

1st point of contact for all BSS application eventsRan weekly handover meetingsEstablishing efficient work processes and practicesMaintaining staff satisfaction and stimulation. 100% staff retention.Acting BSS Manager as needed.

End-to-end critical business application 24/7 on call support Technologies: UNIX (Solaris/HP-UX), Windows 2000, Weblogic 8.1, Apache, TOMCAT, PL/SQL, MapInfo Envinsa, KANA, Decision Point; End-to-end break-fix, RCA, maintaining trouble ticket queue meeting SLAs Proactive monitoring (via shell scripts) and health checks.Stakeholder project management, reviewing design documentation, testing

Supporting H3GA and Hutchison Orange customer provisioning systems Supporting a Peoplesoft CRM system and downstream network elements - HLR, FNR, AUC (via WinFiol and TERTIO Provident), Logica CMG Messaging Platform, Singl.eView (billing system), Alcatel Intelligent Network Interface.Fresh (3G) - Vantive and Bright (2G) - Vantive - Oracle PL/SQLSupporting Hutchison's 2G/3G (MNP) Mobile Number Porting systemsIncludes supporting Paradigm One for both 2G and 3G MNP SystemsTroubleshooting and rectifying escalations via backend, Oracle PL/SQL, UNIX

Resolving customer faults regarding provisioning, 3G content, voice, data, coverage, and messaging pre and post-launch of Hutchison 3 Network.Investigation of 2G and 3G coverage issues - call data records (Netrac) and trendingManagement of handset issues - bugs and workarounds.Managing customer profiles on Hutchison Core Network elements: HLR, FNR, AUC, Alcatel IN, Logica CMG Messaging platforms.

Monitoring of AAPT's Voice Network through manipulation of voice switch data.Analysis of network utilization data, ensuring optimal network utilization.Monitoring Carrier Interconnect capacity of Telstra, Optus and VodafoneForecasting network behavior using Microsoft Excel and Microsoft Access.Providing recommendations: network expansion and re-allocation of resources.Providing Monthly Reports for top management on Voice and Carrier Interconnect.

Engineering, Telecommunications

Activities and Societies: Dip. Eng. Prac.Honours in Final Year Thesis

Higher School Certificate