Perry Thompson Email and Phone Number

Reporting to the CFO, responsible for overseeing all technology operations and evaluating them according to established goals. Devising and establishing IT policies and systems to support the implementation of strategies set by upper management. Analyzing the business requirements of all departments to determine their technology needs. Develops and implements the strategic approach and infrastructure required enabling, managing, and reinforcing organizational change, stakeholder engagement and communications across multiple business lines. Works collaboratively with senior leadership in an effort to achieve the organization’s strategic goals. Communicates and bridges the work of technology with the strategic priorities of the business. In addition, supports the evolution of a high-performance culture within organization.

Mr. Thompson is an accomplished IT Operations Manager with 25+ years IT experience as well as a solid management background, strong financial skills managing over a $10 million operational and a $5 million project budget. Responsible for all management and administrative functions for IT Cloud Services, IT operations including: Helpdesk, Server provisioning and support, LAN/WAN Infrastructure, Database provisioning and administration, Telephony System, PeopleSoft application support groups. Superior verbal and written skills in English and French as a second language.PROFESSIONAL COMPETENCIESMr. Thompson is a results oriented business professional with proven abilities in strategic planning, managing projects, and improving efficiencies within the ITS operations area. He also possesses excellent budgeting skills, strong team building and coaching abilities and is able to identify areas of strength and weakness with a focus on improvements. He applies company policy, standards, changes in operations and systems that optimize productivity and bottom line. Strong interpersonal and communication skills Mr. Thompson demonstrates the ability to motivate staff to maximum productivity and controls costs through the most effective uses of the available resources coupled with a strong financial background.SUMMARY OF QUALIFICATION• Project Management • Manager/Motivator 18+ staff• Program Development • Strong IT Background• Streamlining Support Operations • Over 25 years of IT Service • SaaS and Cloud vendor management - Cloud Services (AWS, M.S. Azure, CSA)

•Performed all aspects of server provisioning new and existing systems•Provided technical documentation and made adjustments to documentation as required•Performs System Operations, Monitoring and Maintenance•Supports multiple platforms and maintains system updates to ensure a high level of service for application provisioning:•Identified, researched and documented customer requirements•Recommended relevant current technology to meet client requirements •Monitored and captured capacity and server metrics and makes recommendations to enhance performance.•Defined delivered and implemented strategies for infrastructure services•Researched third party applications for integration with corporate software•Made recommendations regarding company’s investment in technology•Technical lead on many projects•Defines scope of work based on departmental priorities and annual capacity plan •Lead and/or participates in design reviews

•Installed and maintain NT Server 4. 0 with a 1600 user base•Installed and maintain 20 Novell NetWare file servers with a 1200•Ensure full system back-ups on all NetWare file servers •Installed and maintain the Group Wise E-Mail system for the entire hospital•Installed and maintain Exchange Server for approx 1600 users•Co-ordinate the efforts of the Network Analyst and support analysts•Co-ordinated support with external resources consultants, vendors, term employees•Requisition and acquisition of Hardware and Software through purchasing department•Provide full network print services through NetWare and NT print services•Migrated all Novell Netware File Servers to NT•Successfully installed GroupWise SMTP Gateway for Internet E-Mail users

•Maintain 15 servers with over a 500 user base•DEC PathWorks environment, VAX 3400 systems•Ensure back-ups work on all nodes•Personal support rep for commissioner of Correctional Services Canada and staff •Assist the floor techs. with any escalated issues•Installed and tested various software packages on the servers

•Analyzed and learned the core PowerHouse application for case information•Produced the required documentation for end-user, procedural and technical manuals

•Successfully administered all aspects of store operations•Hired and trained staff and management•Supervised and directed a staff of twenty employees•Provided budget, forecast plans, profit and loss statements and reconciliation reports•Administered all financial operations of a two and a half million dollar store •Coordinated the installation of a computerized inventory system for the Eastern Ontario Region