Perry Weber Email & Phone Number

INFORMATION TECHNOLOGY SUPPORT major currently attending Ivy Tech Community College, with 13+ years of work experience. I am known as a goal-oriented, organized, and collaborative professional with the ability to leverage a proven knowledge of desktop technology, end user support, and troubleshooting skills to successfully fill an IT Support Specialist role. To do this, I engage solid technical experience working with IT hardware and software supporting internal customers requiring IT support. Also, I possess a track record of exceling in situations that require creative technical problem solving and solutions design. I engage root cause analysis for fast and accurate problem resolution of technical issues, and I am able to install, network, and update system operations. My ability to analyze gaps between processes, goals, and requirements allows me to consult with others regarding right-fit solutions, as well as manage technical projects cross-functionally for team success. Also, I enjoy coaching and mentoring end users for individual and corporate goal achievement, along with generating strong customer service excellence. As an IT specialist, here are a few of my career highlights:Praised frequently as hard-working and focused with attention to detail and an ability to be relied upon to help team members, as well as the organization to achieve goals.Managed the replacement and upgrade of 2 on premise servers and 5 virtual serversEngaged in hands-on problem-solving and led project to build heuristic scheduling program to simplify production planning and more accurate KPI’sAided in migration and implementation of ERP systemsSKILLS AND EXPERTISE: Desktop Hardware InstallationData StorageOperating SystemsDesktop SupportAnti-virus SoftwareFirewallsTechnical KnowledgeDiagnostic ConversationDHCP / VPN / Routers / DNSServersMobile ApplicationsEnd User TrainingIntegrations / ImplementationsConnectivityTroubleshootingTechnical Analysis

Listed skills include Firewalls, Information Technology, Domain Name System, Windows Server, and 20 others.