• Main point of Contact for all Hepta Services for large Enterprise clients and University Systems• Building in depth relationships with key stakeholders to ensure client engagement and retention of Hepta’s services• Identifying additional sales opportunities to expand services within a customer’s account • Creating specific training regimens of Hepta’s SaaS solution for all clientele• Working closely with the Product Management team to identify and create a customer feedback loop to recommend CX related improvements of Hepta’s SaaS solution and building those into the development roadmap

• Ensuring our clients are reaching their business goals through Gather's software platform.• Utilizing data to segment the client base to drive targeted messaging to clients.• Serving as the main Gather point of contact for a set of clients, helping them onboard, successfully use the product, and managing their renewal process.• Conducting multiple training sessions on Gather's platform to ensure customer engagement immediately post sale.• Identify accounts where they can improve upon product adoption and the customer experience.• Identifying and qualifying expansion opportunities with customers and shepherding that process through the sales cycle.

• The main point of contact within a client’s account to assist with any strategic needs as well as to provide recommendations for additional Flywheel products and services.• Identifying additional revenue opportunities within accounts, creating a strategic sales action plan, closing the opportunities, and ensuring they are successfully implemented.• Building and maintaining professional relationships with various contacts across all levels and channels of a customer's organization.• Working closely with customers to ensure that they are utilizing Flywheel’s products and services to the utmost effectiveness to help improve operational efficiency within their respective business units.

• Responsible for spearheading marketing initiatives in the Atlanta market• Providing an additional lead generation resource for the organization• Developing and cultivating self-sourced leads into valued customers• Identifying sponsorship and marketing opportunities to further integrate 352 into the Atlanta market.

• Creating and building relationships with potential customers in a strategic sales capacity.• Identifying and understanding a customer’s business needs and developing a unique solution to answer those needs.• Creating custom proposals that outline the solution for their needs as well as contracts and other documentation.• Working with multiple departments within the company including Project Management, Design, Programming, Marketing, as well as Executive Management to implement a customer’s project.• Responsible for maintaining and developing the customer relationship as well as providing a seamless transition between Sales and Project Management.

• Cold calling franchisees to contract and expand total number of locations to meet rollout projections and increasing our national presence by an additional 15%.• Responsible for working with marketing and sales to define the strategy of our projected rollout to meet investment expectations.• Building and maintaining relationships with brands on a corporate level to resolve operational and content issues and developing company-wide processes that reduced the number of overall issues 3%.• Monitoring and reporting on network connectivity to ensure the display of the correct programming schedule.• Managing vendor relationships to monitor timely service of issues reducing the average number of service time from five to three days.• Providing field consultation (Hardware replacement, software configuration, etc…)

• Identified various strategic consulting opportunities within a client’s business model.• Worked as a team leader with other departments within Oracle including licensing, contracts, operations, and delivery to ensure a project’s success.• Located and proposed various consultants to meet the client’s needs for their projects. • Responsible for coordinating placement with the appropriate consultants to provide the implementation, upgrade, or customization work for the client’s various Oracle projects to ensure a successful implementation.

• Cold called, blueprinted, and penetrated Accounts to provide optimum revenue growth potential• Established professional relationships with all levels of clients (primarily C level) to provide consultative service on Careeerbuilder.com products and services• Targeted and Achieved established revenue goals of $390k of new revenue per year• Demonstrate and link performance to customer’s bottom line• Developed return on investment proposals for customers through study of business processes• Drove client satisfaction by leading efforts to create an optimum customized solution based on the client’s needs to aid in their recruiting strategies

• Driving revenue increases by identifying up-sell opportunities.• Leading support initiatives for the branch, which increased customer retention and ultimately led to the branch exceeding its revenue goals for the first time in two years.• Leading support and operations assistance that ensured trial packages and renewals succeeded and achieved revenue goals.

• Held accountable for ROI validation through creating customized account reviews to demonstrate the client’s performance. • Drove client adaptation by solving technical issues by working closely with sales, technology, and related departments.• Intimately involved in the successful creation of new products.

• Increased customer retention by training users on Careerbuilder.com products and how to successfully navigate the site.• Answered phones and emails regarding issues from job seekers and employers.• Created internal communication channels that improved CareerBuilder’s overall performance through interacting with technology, account management, billing, and sales to resolve customer issues.