Enterprise Client Success Manager
Current• Main point of Contact for all Hepta Services for large Enterprise clients and University Systems• Building in depth relationships with key stakeholders to ensure client engagement and retention of Hepta’s services• Identifying additional sales opportunities to expand services within a customer’s account • Creating specific training regimens of Hepta’s SaaS solution for all clientele• Working closely with the Product Management team to identify and create a customer feedback loop to recommend CX related improvements of Hepta’s SaaS solution and building those into the development roadmap