Briana P. Email & Phone Number

Santa Barbara, Ca, Us

Los Angeles, California

Carpinteria, California,

* Billion dollar unicorn start-up > IPO 🚀Created team vision and strategy, built foundational infrastructure, and created strategic partnerships with Product, CX, Legal, Marketing, Corporate Strategy, Design Ops, Procurement, Data Engineering, and SalesCo-created, launched, and maintained Self Perform Research, democratized Research for Product and Design (non researchers) that included playbooks, templates, and documentation/resourcesLed and oversaw end-to-end Global Participant RecruitmentImplemented Global Incentive Program for all formal user research within Product DesignCollaborated with many teams to build an ecosystem containing a user research opt in website (https://www.procore.com/research), CRM tool for participant management, and an API that tied into Salesforce for tracking and transparency of research participants within the companyPiloted, procured, and implemented net new research tools including UserTesting and our CRM toolsMentored and led dynamic team of ReOps junior employeesEngineered large scaled educational trainings on various topics including tools and Research best practices

Pasadena, California

Managed end to end participant recruiting process by sourcing, screening, and scheduling quality participants for ethnographic research, in-house focus groups/events, and scheduled online remote studies across products within the Compliance Solutions business unitProactively identified opportunities for process improvement within recruiting practices and collaborated with team members to implement innovative solutionsManaged Innovation Center Research Lab including all research related software and provided technical support as neededWorked closely with Sales, Customer Experience, and Product to build a thriving Research participant databasePartnered with UX Researchers to define scope and recruiting specifications for projectsWorked closely with UX Researchers and Designers to pilot and run their usability tests and provide technical support as neededCreated and maintained a client research database via Salesforce and tracked research participant activityManaged and administered UX team accounts such as Qualtrics, Evernote, Amazon, Salesforce, Eloqua and transcription servicesEnsured compliance within Incentive ProgramCreated and championed UXR recruiting best practices

Goleta, California, United States

Sourced, screened, and identified customers for all research activities including site visits, in-person interviews, remote studies, across all collaboration products (GoToMeeting, GoToWebinar and GoToTraining) Developed and executed creative strategies for recruiting research participantsBuilt and maintained customer database in SalesforceServed as a liaison for the Research Operations Team within the GoTo departmentHired, managed, and on-boarded Research InternsInterfaced with Marketing, Customer Care, Sales, Social Media, Legal, Finance and numerous other teams across the organizationCreated and implemented recruiting best practices for Customer Experience teamManaged complex calendars including international time zone coordination for scheduling research sessionsWorked closely with Procurement and external vendors to process and deliver domestic and international participant incentives for CX and various other teamsEnsured e-sign docs including NDA and consent forms are completedAdministered Research team accounts including Qualtrics, Salesforce, Ariba, Amazon and various other team accounts

Santa Barbara, California, United States

Sourced top talent and coordinated interviews for diverse roles ensuring high placement ratesScheduled in-house and client interviews optimizing candidate experienceOrchestrated seamless onboarding experiences for temporary and contract employeesensuring compliance with company policies and proceduresProcessed reference and background checks and prepared payroll for accounting,

Santa Barbara

Under the Workforce Investment Board:Mentored and led a student film crew in film and photography, orchestrating the creation of a documentary on the Santa Barbara County Workforce Investment Board Summer Youth Employment Program. Managed a complex shooting schedule involving 250 employers and 350 participants, ensuring seamless coordination and high-quality production.

Joshua Tree, California, United States

-Honorable Discharge-Private First Class meritorious promotion-Lance Corporal meritorious promotionMilitary stations:Marine Corps Recruit Depot - Parris Island, South CarolinaNaval Air Station - Millington Tennessee Marine Corps Air Ground Combat Center - Joshua Tree, CAAs a Marine in charge of communication, my roles and duties included managing and maintaining all communication equipment and systems to ensure seamless and secure lines of communication during operations. My duties also involved developing communication plans and ensuring encryption protocols were followed to protect sensitive information. Additionally, I trained and supervised junior communication personnel, coordinated with other units to ensure interoperability, and provided real-time support during missions to maintain command and control capabilities.