Up to Date IT Solutions

Manage existing clients and establish new accounts by executing a territory plan that meets and complies with national sales planWork with Key Accounts to develop solutions to meet their business needsAchieve or exceed sales targets and budgetsHelp clients solve problems while focusing on a sales outcomeSubmit orders by referring to price lists and product literatureComply with reporting requirements reflecting activity and results using local and national sales tools and CRM to reflect daily call reports, weekly contact plans and monthly and annual territory analysesMonitor competition by gathering current market intelligence on pricing, existing products, new products, delivery schedules, merchandising techniques, update competitive analysis chart.Recommend changes to products, services and policy by evaluating results and competitor developments. Resolve customer complaints by thorough investigation then determine solutions, prepare reports, making recommendations to management and/or escalate with a full brief as required.Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societiesAttend conferences, training, tender applications, and meetings, as required by the business.Manage upcoming installations and allocation of resources to meet SLAs and customer expectations

Oversee the day to day sales and operations including negotiation, objections, client demonstrations, as well as resourcing and planning customer installationsEfficiently manage the pipeline and utilise management tools to refine strategiesDevelop, train and lead a strong sales and technical teamEnsure the team establishes professional and effective client relationshipsConduct customer visits to address any concerns and to build long term business relationshipsOversee the smooth and efficient management of the sales department, ensuring allocation of training and technical resourcesMonitor budgets, expenses and inventoryEscalation Point for level 3Meet with Technology Partners to determine and evaluate products that fit within tailored solutionsDelegate responsibility to Account ManagersCo-ordinate action plans for individual staffWork collaboratively with internal and external stakeholders to ensure achievement of objectivesEvaluate performance of staff, providing feedback, support and coachingPlan and direct team trainingAssist in developing presentations and proposalsRecommend changes to IT Development in products, service and policy by evaluating results and competitive developmentsIdentify and generate new business by analysing data, developing new leads, identifying and targeting key marketsUtilise a deep understanding of our customer and their needs to package and present tailored solutionsDeliver first class proposals – identifying customer needs, presenting solutions in a clear and concise mannerMeet and exceed targets whiles assisting other staff to achieveAttend trade and industry meetings, exhibitions and conferences to ensure relevant and accurate industry knowledgeDeliver regular reports to the Chief Commercial Officer on sales activities, competitive information, market trends, product opportunities, and customer issuesAnalyse sales data to ensure successful outcomes and duplicated across the teams

Managing the day-to-day running of the Support Desk, which provides remote desktop support for a custom built software, pre-sale support and training as well as support for 3rd party contracts. Managing the Incident and Service Requests process in accordance with SLAs for GuildCare, MemoCare, GuildSmart, 5CPA and Project StopManaging a team of Support Desk Analyst, including rostering and training of staff and clientsSupport Desk Performance ReportingDevelop and implement procedures and policesStaff RecruitmentDevelopment of Position descriptionsConduct Bi-Annual Performance ReviewsMaintain the Support Desk’s Phone System including the ACD & IVRMaintain the Support Desk’s Desktop PCsManage the National Pseudo Database, Project Stop. Provide Support for Law Enforcement agencies across Australia, including user management. Provide Reports and Statements to Law Enforcement agenciesAttend Court when summons as an expert witness on Project StopAttend the Annual Australian Pharmacy Professional Conference and Trade Exhibition as an exhibitorAttend the Annual NSW Pharmacy Trade Exhibition as an exhibitorLiaise with all areas of the organisation, including Accounts and Administration, Development Team, Management and External Stakeholders.

Identify and document any changes between final "Site Inspection" and implementation and any deviations from Corum Health standard installationMinimise disruption to customer's business at time of installationTimely resolution of any outstanding issues directly arising from installationsAdhere to all workflow processes and complete all required documentationProvide support to and work with Customer Support Desk to resolve specific site issuesIdentify sales opportunities for Corum Health products and equipment and either complete the sales process or escalate to the Account Manager where appropriate.Provide suggestions and recommendations for changes to processes and documentation to improve services to customersUndertake different or additional duties requested by Corum Health General Managers. Provide product and technical training to Technical Specialists and Customer Support on new product releases, product updates and hardware.Evaluate and assess Technical Specialists and Customer Support Staff on Corum Products. Effectively assign resources and ensure deadlines are achieved when assigned new projectsImplement Corum Products on Demo Equipment supplied for use at all trade shows, attend and assist sales staff at trade shows. Meet with Third-Party Vendors and determine appropriate hardware and operating system configurations and test new configurations with Corum Products. To test, evaluate and document all new and existing hardware, from all suppliers, for use with Corum products.To assist with technical specifications on new projects and add-on features for Corum ProductsDetermine resource allocation and if required reallocate resources from other states with the assistance of state managers.

Complete "Site Inspections" and recommend technical and equipment changes to "Order Agreement" to Customer Relations ManagerAccurately document customers equipment, technology and network environment identified during "Site Inspection"Sign-off on technical components of final "Customer Quote" against site inspection report and technical recommendationsOrganise and schedule NSW Installations and allocate required resources to the installation. What equipment is required to be ordered for InstallationsCoordinate specifics of installation, method of travel, accommodation etc.Escalation of level 3 support issues

Assist delegation & distribution of scheduled Training.Assist delegation & distribution of scheduled maintenance.Receive direction & directly report on department matters Escalation of outstanding internal/external training issues.Provide sales support on technical & training mattersAssist in Level 3 support issuesHardware staging, configuration, installation, diagnosis and repair Implement Corum Health products in store on time by following due processProvide feedback on conversion results & details of customer requirements.Obtain customer equipment requirements & detail expectations in regards to installations.Liase as a contact point for customers throughout the installation process.Resolve / escalate support issues raised from Client visit. Account manage customers with outstanding & ongoing issues.Arrange creation & configuration of new POS Systems.Liase on support issues & any changes regarding POS Systems

Manage the day-to-day activities of support consultants including performance, training & schedulingDevelop & manage the production of support related reports, rosters and training schedules on a regular basis.Management of customer complaints procedure.Manage escalated product calls and customer queries.Understand the capability of and ensure the integrity of the CRM System.Understand the capacity of and ensure the integrity of all Support equipment (e.g. telephones, modems, PCs etc)Ensure the achievement of support related performance objectives and initiatives.Maintain suitable professional behaviour & communication at all times.

Resolve escalated customer software & hardware queries and problems & where necessary liaise with relevant client departments.Document and report software and hardware related issues and difficulties.Assist with review of staff training materials & documentation to aid development of training programs & progression of product team/s skill level.Assist with Support Desk ReportingAttend, when necessary, customer meetings to provide input in regard to Support Desk & Installer Trainer issues, responsibilities & impact.Assist Support Desk Supervisor with designated team/s administration tasks also relating to co-ordination and implementation of installations & training.Conduct pre-installation site visitsPrepare implementation planConfigure & test hardware to the software applicationConversions, configuration, installation & testing of software.Onsite equipment installation.

Resolve customer software and hardware queries and problems.Analyse reported problems, identify the source, and recommend solutions.Evaluate the performance of individual applications to ensure efficient system performance.When necessary, be available to designated product team/s to assist with Priority 1 calls.Provide technical advice and education as required to users Provide initial, ongoing & advanced training and instruction to designated product team/s.Demonstrate applications at internal and external seminars, including Trade Shows.Manage software installations & training as allocated. This involves but not limited to:Liaise with customers & third party vendorsProvide pre-sales technical assistance as requiredProvide software trainingProvide post installation support.Where appropriate, collect installation & service call paymentsAll relevant paperwork and admin tasks completed, signed and forwarded to the relevant department managers.Recommend & implement, on approval, solutions to blocks hindering performance & efficiency of the installation & training system.