Perry Schultz Email & Phone Number

Montreal, Quebec, Ca

• Lead and manage Tier 1 and Tier 2 Support Teams; over 50 personnel• Define and document the Daily Operating Procedures for the Operations Help Desk• Identify Help Desk staffing needs and conducts interview and selects best candidates for employment• Identify documentation requirements to support Operational Help Desk• Collaborate with the training team to identify training requirements and review training material• Provide guidance to Tier 1 and Tier 2 team members to formulate standard responses• Establish Quality Assurance/processes for technical/policy questions, and the customer service represenatives• Subcontractors daily oversight and management• Create daily, weekly, monthly, & quarterly reports for Centers for Medicare and Medicaid Services (CMS)• Preform quality review for all material submitted to Senior Leaders and Clients• Coordinate and manage Help Desk tasks as they relate to establishing the Operations • Responsible for Identifying Automated Call Distribution call flow requirements to allow for the most efficient call handling process over 2,000 calls per day during peak • Coordinate with project managers and project leads throughout all phases of the system development life-cycle to establish the infrastructure and support for a large scale operations supporting CMS

Randolph Afb, Tx, Us

Directed and supervised over 150 employees across 26 career fields. Oversaw daily operations providing communications, maintenance, training management and curriculum development and instruction, logistic support, vehicle operations and maintenance, ensuring deployment readiness for nearly 800 personnel and staging of over $500 million in information systems assets and support equipment to austere location world-wide.

Randolph Afb, Tx, Us

Air Force Materiel Command 3CXXX (Communications-Computer Systems) and 3VXXX (Audiovisual Production Services) Functional Manager.- Human Resource Management- Union Negotiations- Budget Management- Organizational Structure Oversight- Training and Professional Development of Personnel- Emergency and Crisis Management- Policy Development, Implementation, Oversight and Interruption- Project Management Oversight

Us

Supported the Global Information Grid (GIG) for Alaska to include GIG Bandwidth Expansions, Ground Based Mid-course Missile Defense (GMD) system, Video Teleconferencing, 12 military red/black telephone switches, world-wide data networks, and NORAD early warning radar detection systems. Directly maintains oversight of $120M of equipment and facilities and $20M of commercial leases annually. Coordinates upgrades, provides guidance on operational policies and provides specialized assistance and supervision to 7 major military installations across Alaska to ensure new and upgraded communications meet DISA specifications.

Randolph Afb, Tx, Us

Directs and advises headquarter staff and field units on personnel assignments, allocations, training, mobility taskings and force structuring actions for 2K personnel in 143 units at 22 locations world-wide affecting information operations across strategic, operational and tactical levels to support war-fighter’s needs. Interprets and advises on AFMC and coordinates with Air Staff Career Field Managers, and other major commands. Evaluates occupational surveys and manpower audits. Provides insight and guidance to field units for the Air Force’s initiative to operationalizing and professionalizing the networks. Serves as command representative and advisor at communication working groups.

Managed/directed communications-electronic system maintenance for remote island hosting 1.7K personnel. Planned, organized, and approved communication requirements, acquisition efforts, equipment installation and removals, and project evaluations. Sole government expert for the safe and efficient management of communication tasks of the $33M Base Operating Support contract. Defined and assured DoD received contract requirements identified in the statements of work. Determined award fee disbursements, created statement of work, identified changes to the contract and prepared government estimates. Authored communications plan for base closure; assured adequate communication support and systematic drawdown

Randolph Afb, Tx, Us

Directed 40 personnel for 24/7/365 operations of the MRSOC’s RNCC providing support to 1.5K personnel, 50 networks of complex computerized equipment valued at $80M locally and 26 remote sites. Supervises operation of the technical control facility, systems administration, helpdesk, telecommunication and engineering support, and communications center supporting Information Warfare operations by coordinating with national agencies and DISA for acquisition, installation, and maintenance of 2K long haul circuits. Prepared and controlled budget of $150K and a $2.1M equipment account.

Randolph Afb, Tx, Us

Primary technical advisor to the Base Communications-Electronics maintenance complex. Ensures Air Traffic Control (ATC) and communications supporting 319th Air Refueling Wing by analyzing effectiveness of 12 communications maintenance work centers and six Systems Flight staff offices. Evaluated management and administration of work center programs, recommends solutions to deficiencies, and monitors control measures to ensure sustained improvements. Performed technical inspections on radio, radar, and Meteorological/Navigational (METNAV) equipment and conducted proficiency evaluations on 50 technicians. Assisted in constructing deficiency analysis reports for the maintenance complex. Investigated maintenance analysis referral reports, reviews technical order improvement reports, material deficiency reports, and recoverability code change requests for adequacy and technical accuracy. Supervised technical order distribution office (TODO).

Randolph Afb, Tx, Us

U.S. AIR FORCE; 633rd Communications Squadron 08/1992 to 11/1994 Andersen AFB, GuamPrimary technical advisor to the maintenance complex. Manages, coordinates and conducts personnel evaluations, activity, technical, and special inspection. Primary evaluator for METNAV, Telephone Inside/Outside Plant, Cable, Antenna, and Defense Meteorological Satellite Program (DMSP). Evaluates the effectiveness of work center programs to include training, supply discipline, technical order management, files and publication management, maintenance management, equipment status reporting, corrosion prevention and control program. Identifies and reports underlying causes of problems in the overall production effort.

Randolph Afb, Tx, Us

Performed preventive maintenance, modifications, troubleshooting and emergency repair to component level on METNAV equipment with vacuum tube, solid-state, laser and computer based technologies. This included the Temperature and Dewpoint Measuring Set, DBASI, Digital Ionospheric Sounding System, Wind Measuring Set and Transmissometer Set, Air Force Digital Graphics System, Cloud Height Set, Very High Frequency (VHF) Omnirange Tactical Airborne Navigation (VORTAC), ILS, Localizer and Capture Effect Glideslope, and minor meteorological equipment. Directly responsible for $720K worth of equipment. Developed, implemented scheduling, coordinating and conducting training program for nine.

Taught component level circuit analysis of state of the art meteorological measuring equipment, vacuum tube theory and application, AC/DC, digital, laser and computer maintenance and operation fundamentals; high reliability soldering and certified to instruct Wind Measuring Sets, Wind Direction and Speed Recorder, Temperature-Dew Point Measuring Set, Transmissometer Sets, DBASI, Laser Beam Ceilometer, Digital Wind Set. Administered progress checks and tests, maintains classroom records, and provided special individualized assistance for students. Developed and revised course training materials and lesson plans. Set the example and maintained motivation and discipline of new Air Force personnel.

Bachelor Of Arts (Ba), Liberal Arts, Board Of Governors

Computer Resources/Information Management And Human Resources

Associate Of Science (As), Electrical, Electronic And Communications Engineering Technology/Technician

Associate'S Degree, Educational, Instructional, And Curriculum Supervision