It Support Technician
Harlow, England, United Kingdom
I run all IT Services between two of our Business Units, MTR Group and 4Gadgets which consist of 120 members of staff which I deal with single handedly across different departments. I'm responsible with all Software and Hardware Issues, new set ups, upgrades and Networking, I also deal with issues relating to Office 365, I also work with Industry recognised software such as Samsung, BlackBelt Defence, Samsung GSPN, Emergency Services Network (ESN), PC Phone Checker.We were bought by Exertis Group a little over a year ago and Helped with their Integration, wiring new networking cabling, setting up new Switch patches and rolling out new HR Software set ups for Staff and departments. I'm able to prioritise and give out a high efficient IT Support to all departments whether that's repairing, coming up with a solution or alternatives.- IT Compliance and GDPR Compliance on Data and Software.- Maintain Internet Services and Network using Industry recognised Hardware and Software such as Mikrotik Routers-Maintain and fix Samsung Software such as, Galaxy Must for FRP Removal Phones, Mac Address updating for software, Samsung Fenrir for Flashing Phones to BTC Codes making sure all Accounts are functioning, IMEI Re-Write generates a new IMEI Code and is Mac Address Sensitive and CAB Files.- Patch new Computers and Work Phones over POE and Ethernet and reallocate Patches in switches on departments where it's needed. - I- Create and Assign Read Only and Write to Mappings for various computers and departments to access files on servers relating to their department and assuring they are secure and fall within Security compliance.- Data Shredding Software Compliance with all Devices in Trade In program, assigning Users for the software and generating Mapping Reports - Work with Support on testing MDM Locked devices to implement new builds and features into their new releases.-Hardware Upgrades, FTP Server Set Ups - SSID Networks - IPV4 - IPV6 Configuratio