Nicola P. Email & Phone Number

Hemel Hempstead, Gb

Investigated how creative messiness could be maintained through good design in the area of Hackney Wick and Fish Island.

London Borough Of Islington, England, United Kingdom

Performed qualitative and quantitative data analysis on the Barnsbury and Laycock People Streets project.Ran stakeholder workshops.Participated in design workshops.Contributed to the design of safe street improvements.Created intervention maps and visual collages for council instruction and borough-wide publication.

London, England, United Kingdom

Managed clients presence across multiple social media platforms including Twitter, Facebook and LinkedIn.Designed and delivered engaging content.Developed and adapted client's brands and branding to work effectively for different social media platforms.Unified and supported the team in my role as team leader.Authored a guidebook for all new starters.

London, England, United Kingdom

Photographing engagements, weddings and corporate events.Managed large groups and tight schedules.Used photoshop and light room for editing and final re-touches.

Found effective solutions to the issues customers face on a daily basis through Twitter, Facebook, email and livechat.Ensured customer queries were resolved and replied to in a timely manner, with the aim of first contact resolution. Including, but not limited to, lost orders and postal issues, customs charges, and site issues.Assisted others with company processes and technical issues.