Responsible for all aspects of the IT environment, as well as enhancement of IT systems for future strategic growth of the company.LEADERSHIPBuilt IT team from nothing. Build Business Analyst team. Found creative way to share the role of seasonal PC tech and business analyst in the 50/50 role to solve both position needs and save on budget. Team has gone above and beyond the base level of service and are frequently called out by other departments for exceptional service. Work with team to learn their goals and hence work with training budget and timelines to best meet both their needs and the needs and wants of the users. Perform annual reviews as well as determined raise portions for my team. CUSTOMER FACING Revamped entire wireless system to provide better coverage and signal for all of the users. Removed old (Cisco) and install Ubiquiti system. Upped the limit from 400 guests to 2500 guests served at a time. Designed and implemented remote ticket booths, running on wireless Point to Point connections and generators to provide a better guest experience.Received 100+ hours of Guest Experience training.OPERATIONSSpec’d and installed A/C in server room where there was none before. Spec’d and installed generator specific to server room. This was used many times through the last year as power fluctuates frequently in the mountains. Increased reliability of network by replacing network switches and servers on a routine schedule. 6 years for access switches, 5 years for core switches and 5 years for servers. Maintained PC/laptop fleet to a 4 year recycle routineRapidly responded to any PC, Software or Network issues 12 hours per day 7 days per week. Most issues were responded to in less than 30 min and resolved in less than 60 min.Removed 27 “mini” switches and either replaced them with Cisco managed switches or re-cabled.

Role: IT Consultant to tasked to evaluate and enhance IT Systems and Processes. Curexa: Visante was contracted by a Private Equity firm to perform a complete evaluation of IT systems and processes for a compounding pharmacy business. Scope includes assessment of all hardware/software/networking and systems to document and then provide recommendations for enhancements. Since the initial evaluation, I have been serving as the IT Leader sitting on the Enterprise IT Steering Committee and guiding changes to the IT department. I have restructured the department to better align with the needs of the company, manage risks, and support revenue goals.

Responsible for all of the IT environment, as well as enhancement of IT systems for future strategic growth of the company.SERVICE CONTRACT MANAGER:• Lead business unit responsible for 30% of annual revenues.• Develop and maintain systems and processes to track service contracts for the business and where needed modify these processes to create leaner reporting and improved KPIs. Outcomes of these improvements have resulted in enhanced customer management, increased sales activity, and better revenue forecasting.CUSTOMER FACING:• Developed innovative system (documented in published whitepaper) outlining improved methods for medical equipment to connect to back to the vendor. This system enhances security and provides remote access to medical equipment. This innovation has saved thousands of dollars in support and training costs for customers and is being adopted across the industry.• Interface with IT departments of customers, hospitals, and other medical facilities, to see that all requirements are met.• Interface with customers, healthcare facilities and hospitals to install products seamlessly into client IT infrastructures.• Partner with sales to effectively address client needs and respond to RFQs, sales requests, and direct IT/IS negotiations.OPERATIONS:• Designed and implemented current IS/IT infrastructure including; servers (both physical and virtual), router/firewall, switches, and wireless. This infrastructure supports multiple locations, remote service personnel staged across the Northwest, and a 15+ million, 40+ person headquarters. • Supervise all areas including internal hardware, network design, security, software, and networking purchases and implementations. Supervise direct reports. • Develop and manage strategic initiatives for IT/IS to support the organization through significant growth in sales and personnel. Examples include selection and implementation of CMS system, hardware acquisition, enterprise software solutions.

I currently provide IT consulting for small businesses as well as individuals.

Delivered IT/IS services to Northwest company developing collaboration software to support product, sales, and customer relations.KEY FUNCTIONS:• Designed and developed software application to launch a chat message and move to an online meeting including screen sharing. This was highly innovative for the period and is patented. • Responsible for software development focused on backend database management.• Functioned as Project Manager for software development lifecycle during multiple product releases, managing teams of developers and beta testers.• Created documentation for numerous software patent filings.• Installed and supported servers in multiple colocation facilities.• Supervised all facets of product soft launches and go-lives with all LiveChime software versions.

Accountable for customer projects and internal network administrative functions.CUSTOMER-FACING ACTIVITIES:• Designed and developed hundreds of custom database systems and accounting systems for various companies. • Cultivated relationships with current customers and expanded new client development to increase sales• Developed and reviewed contracts to support Sales department.• Acted as Project Manager of custom software product development, including gathering requirements, project scoping, and oversight of software development.OPERATIONS:• Provided network administration for all areas of the company.• Supported and maintained database administration, internally and to support external customers.• Supplied hardware and software maintenance, as well as support for all internal applications and users.• Delivered custom software solution development for multiple private and public entities, focusing on database-driven applications to support a wide variety of business processes.• Supervised teams of developers and beta testers including assigning tasks, mentoring, coaching, assessing performance, and delivering feedback as appropriate.