The Command Center Specialist provides 24x7 subject matter and technical expertise in performing batch job, platform and network monitoring ensuring supply chain operational stability. Serves as initial point person for detection, triage and possible resolution of faults on complex systems. Provides preliminary analysis and recommendations around application systems for optimize performance and resource utilization and works with Command Center staff/management to implement improvements. Maintains system and service documents that support the overall operational environment.Job Responsibilities and Accountabilities: Systems Support/Monitoring/ Troubleshooting• Provides daily technical support and monitoring for the corporate supply chain business and systems infrastructure; including ordering, warehousing, and transportation systems • Provide incident analysis, triage, resolution or escalation.• Reviews incoming Command Center team emails, maintenance notifications, reporting dashboards and alert messages for understanding and reaction to impactful issues Subject Matter Expertise• Demonstrate basic cross functional understanding of the overall supply chain business and systems infrastructure; including ordering, warehousing, and transportation systems• Creation of knowledge documentation necessary to improve support within the Command Center• Ability to identify gaps and needs in subject matter expertise for the team

• Monitor and operate wide area network, local area network, and client server systems to satisfy corporate, division and end user information requirements.• Assist the home office and division IT support groups to coordinate the resolution of problems and the recovery of processing.• Act as the Operations technical representative in matters regarding network issues with vendors, technical support, and management.• Wrote and maintained documentation procedures on such thing as wiring diagrams and remote network layouts used by support staff.• Coordinating and assisting in problem resolution at all levels of LAN/WAN network components, protocols and connectivity issues.• Entered and ran diagnostic commands on network wide equipment.• Used problem management ticketing software to track, resolve and document network and equipment outages.• Responsible for coordinating problem resolution with upper level support, IT management, Vendors and the impacted parties.• Responsible for communicating current network status, availability and escalation to management, support groups and impacted parties.• Updated documentation in order to record new equipment installed, new sites and changes to network configuration.• Coordinated remote installation and configuration of network equipment.