Manage strategic and internal operations, including physical infrastructure, information technology and systems, business continuity, risk management, and privacy.

Manage strategic operational and technology projects that create impactful results to maintain and improve mental health for all Canadians.

Absolute is a cybersecurity SaaS company that specializes in device, data and application security on endpoint devices.Successfully managed over 100 cross-department programs/projects that support strategic corporate goals or that improve operational effectiveness. Liaised with multiple business stakeholders and external partners across many business areas. Role includes program/project management, product management and business analysis.Major accomplishments:Business PMO operations:- Collaborated with the CXO team on the definition, prioritization and selection of key business programs, and provided the standards and methodology to successfully implement them.- Managed business programs for the Forensic Investigation, Business Application teams, Legal, IT/cybersecurity and Education vertical teams and worked with Engineering teams using Agile processes and tools (JIRA, Confluence) to manage releases of the departmental business applications.- Regularly reported on status of product initiatives and metrics with KPI dashboards.Product and release management:- Provided product release management for the company's industry-leading Mobile Device Management (MDM) solution (ranked by Gartner Magic Quadrant). Worked with departmental leads to develop coordinated plans for the sales, marketing and engineering teams from concept through rapid implementation and release. - Managed the product operations and release readiness process to prepare internal teams and external partners to execute go-to- market plans.- Coordinated new product rollouts and promotions to the distribution and reseller channels, and measured SKU performance.Key business system projects:- Managed the solution design and project delivery for key business systems - Replacement of the legacy CRM and ERP systems with SalesForce CRM and Netsuite ERP - Digital forensic systems (image analysis and optical character recognition – OCR)

Set a strategic vision and led the execution on new features and products for in-vehicle mobile media and payment terminals, peripheral devices and wireless communications infrastructure products.Major Accomplishments:- Identified key adjacent markets and business development opportunities for mobile hardware.- Developed a business case for the company’s venture into streaming advertising content.

Managed and directed multi-disciplinary teams comprised of project managers, product analysts, software engineers, technical and graphic artists, animators, and interface designers to create great video games.Major accomplishments:- Successfully led the delivery of Grand Slam Tennis, EA's only new game in the traditional sport game category, to high quality ratings, on budget and ahead of schedule.- Successfully overcame business and technical challenges arising from being a new product - changing market/product requirements, tight timelines, new technology platforms and changing hardware specs.Titles: - EA Sports Grand Slam Tennis- EA Sports Active (pre-production)

Managed all product specification and project management for releases of Pivotal's Industry Solutions product portfolio (healthcare, financial services, real estate), responsible for over 75% of new license revenue.

Managed product roadmap and R&D delivery for enterprise CRM and eCommerce systems during the rollouts across new business divisions.Implemented business process improvements using the ITIL Service Delivery framework

Product Management of loyalty software targeted to financial services industry

Product Management of CRM, eMarketing, eService, Intranet and wireless collaboration products

Business consulting and project management for CRM implementations of sales, marketing, and customer support solutions in the high-tech, manufacturing, healthcare, and government sectors

Managed a technical support team for healthcare staff scheduling software

Managed a team responsible for product specification, development and releases of specialized software for the BC Government's AirCare vehicle emissions program