•Headed daily Scrum calls with the Development Team and managed and prioritized Jira backlog items. •Coordinated refinement and sizing calls with the Development Team. •Maintained and crafted backlog items (Epics, Features, User Stories) to guide our Agile Development Team•Managed and developed the product strategy and delivery from end to end. •Ensured efficient collaboration with Senior Product Managers and provided regular status updates to the Senior Leadership. •Revamped legacy employee forms, collaborating with developers, designers, and product managers, resulting in the successful delivery of accessible forms accessible through web and mobile apps.•Successfully delivered Phase One of integrated external software functionality, meeting UI design rules and user needs within the specified timeline in Ceridian's acquisition of specialized union wage client company.• Improved performance and modernized Dayforce's pay engine by leading the successful conversion to an event-driven architecture, resulting in increased efficiency for enterprise clients and recognition from top-level executives.

• Managed the client discovery process on 20+ clients.• Achieved 10/10 implementation NPS scores from client feedback regularly. • Maximized the Dayforce benefits to clients by leveraging an understanding of current client processes and recommending best practices. • Configured and tested software configurations while ensuring alignment with requirements. • Wrote test cases for client testing.

•Provided assistance to the Lead IC with the client discovery process.•Performed the configuration and testing of software configurations and ensured alignment with requirements. •Prepared test cases for client testing and managed Individual Modules for discovery, configuration, and testing.

• Responsible for procuring certain custom materials for projects and managing lead times to ensure on-time delivery for projects• Stay in constant communication with critical team members to ensure the success of each project • Develop and update operation critical documents such as Estimates, Invoices, Employee Timesheets• Responsible for managing project estimates, invoices and payment schedules while maintaining change control on documents • Assist with developing scope of project, project timeline

•Onsite and remote Subject Matter Expert and End User training and support•Maintaining and configuring customer data using SQL and Oracle RDBMS•Conducting requirements analysis and technical design discussions to determine functional and business requirements•Experience interacting with various levels of project team including technical resources, project managers and directors•Using Operational Review documentation to configure test and production environments for clients in Hamilton and Philadelphia •Conduct and participate in weekly status meetings with focus on hitting project milestones and adhering to schedule touch points•Create and execute test plan scenario documentation for software customization's in accordance with SOW and project plan

• Provide daily operations support for Bell and Telus accounts • Ensure that requests and escalations are fulfilled within account SLA requirements • Action purchase orders received through EDI by ensuring they are entered into system correctly, are complete orders and contain no errors • Maintain Ingram Micro’s strict service level that is measured through accuracy and speed of service• Continually stay up to date with high demand inventory and upcoming projects from Bell and Telus to ensure that projects are consistently fulfilled with minimal service interruption

• Developed initial value proposition, continually monitored project scope and use-case scenarios • Applied agile development methodology for product design• Actively seek funding opportunities, secured entrepreneurship grants• Actively seek customer validation of products including conducting survey research with potential target market clients

• Consultation and execution of updating A/V systems that were mission critical to DMZ• Installed, configured and tested end-user workstation hardware, software, network and peripheral devices• Applied operating system updates, patches, and configuration changes for Windows OS & Mac OS• Troubleshooted issues related to e-mail, internet, networking and software • Maintained the inventory asset lists for IT hardware, software, and networks• Documented and implemented change management communication for internal and external DMZ members

• Weekly Delegate Development sessions: Facilitated & Co-ordinated delegate presentations • Organized important I.T aspects of events such as Keynote speaker presentations • Event coordination using I.T to provide statistic information such as attendance numbers to stakeholders• Managed communication between over 500 delegates and executive team with website forms and emails• Designed, Maintained and Updated website content on a bi-weekly basis (blog posts, pictures, events, etc.), using Squarespace and WordPress