Persis Chew Email & Phone Number

Melbourne, Australia

Melbourne, Australia

- Coaching and development of multi tiered team of 20 resulting in internal promotions and talent retention- Managing and leading team through times of change and store expansion. - Maintaining low staff turnover rate throughout the year.- effective hiring and managing of rosters according to budgets - worked with marketing team to host successful in-store.

• Daily administrative work including but not limited to; creating high quality end of day and store reporting and store opening and closing procedures effectively, use of SAP systems.
• Generating detailed weekly reports on stock analysis, sales, staff performance, competitor analysis, marketing feedback and quality issues.
• Client liaison, dealing with customer complaints/inquiries, taking and processing orders over the phone and online, stock management and cash handling duties.
• Appointed as Product Specialist - Organizing and planning monthly product training plans according to staff rosters. Facilitating training sessions on monthly floorsets including conducting weekly activities and.
• Managing watch repairs, communicating, liaising and negotiating with external contractors to manage customer complaints and establishing a flawless experience for customers.
• Mentoring, coaching and training staff on all aspects of store operations.

Melbourne, Australia

- Cultivating client relationships - Consistently achieving sales targets and kpis- Assisted in VM maintenance for the store - Effectively handling after sales service - Contributed to store operational duties

Customer service, logistics, visual merchandising.

Bachelors Degree, Applied Science

Diploma, Product Design

Education record