Pertti Manner Email & Phone Number

Espoo, Uusimaa, Finland

Vantaa

Helsinki Area, Finland

Technical support for Field Service Engineers. Solving and taking care of service escalations. Field service engineer training's and training material creation. Technical bulletin and service manual content creation. Handling spare part queries together with customer service. On-site visits to customers and supporting Vantaa depot repair.

Salo, Finland

Key contact for six European service vendors. Solving and taking care of their technical issues together with product engineering teams. Customer/service vendor cases escalation handling and information sharing thru technical bulletins. Weekly skype meetings with each vendor to follow up their escalation statuses. Main KPI was to keep their escalation resolution times in low level. Regular service vendor on site visits (Locations: Czech Republic, Italy, Hungary, Poland, Spain and UK)Impacting new product technologies thru recovery/reparability trials in display area for existing high-end and high-end products under development. Trial findings with proposals were recorded and report created for the product project teams. Service parts list creation, recovery cost estimation, training material, recovery and repair process creation. Service tooling development with local vendor, evaluation, cost optimization, training material creation and approval especially for customer care service points and for recovery vendor purposes.Responsible for managing and ramp up of material recovery operations which included weekly skype meetings with core team, daily communication with recovery operation vendors and on-site visits (Locations: Finland, Philippines and Romania). During on-site visits their processes were evaluated, new tools tested, trainings held and needed changes/proposals were listed and implemented.

Salo, Finland

Key contact for six European service vendors. Solving and taking care of their technical issues together with product engineering teams. Customer/service vendor cases escalation handling and information sharing thru technical bulletins. Weekly skype meetings with each vendor to follow up their escalation statuses. Main KPI was to keep their escalation resolution times in low level. Regular service vendor on site visits (Locations: Czech Republic, Italy, Hungary, Poland, Spain and UK)Impacting new product technologies thru recovery/reparability trials in display area for existing high-end and high-end products under development. Trial findings with proposals were recorded and report created for the product project teams. Service parts list creation, recovery cost estimation, training material, recovery and repair process creation. Service tooling development with local vendor, evaluation, cost optimization, training material creation and approval especially for customer care service points and for recovery vendor purposes.Responsible for managing and ramp up of material recovery operations which included weekly skype meetings with core team, daily communication with recovery operation vendors and on-site visits (Locations: Finland, Philippines and Romania). During on-site visits their processes were evaluated, new tools tested, trainings held and needed changes/proposals were listed and implemented.

Salo, Finland

Managing team consisting 9 persons with various roles. Held individual performance reviews, defined and implemented new roles and responsibilities. Responsible for packaging cell(s) downtime improvement from technical issues perspective.Team’s tasks included new variants implementation in factory and packaging guidance creation for products.

Salo, Finland

Managing team consisting of 14 product technicians.In this role I hired new technicians, held individual performance reviews and regular team meetings. I was also responsible for defining product allocation per technician, distributing daily tasks for technicians and communication with other stake holders inside the production, R&D and other factories. Arranging trainings for the team and taking care of repair technicians exams.Team’s tasks included: Manufacturing line(s) and repair technicians technical support. Support for product development team during ramp-up and line verification. Responsible for “tape-board” checking after production line or hardware changes. Technical instruction creation, repair technician’s trainings, engineering change note handling, service manual reviews, on call technical support for production line(s) and temporary work instruction creation. Rework process and instruction creation.

Salo

Manufacturing line(s) and repair technicians technical support. Support for product development team during ramp-up and line verification. Responsible for “tape-board” checking and approval after production line or product level hardware changes. Technical instruction creation, repair technician’s trainings, engineering change note handling, service manual reviews, on call technical support for production line(s). Temporary work and technical rework instruction/process creation.

Salo, Finland

Repair technicians support during product trials in new product implementation line. Trial report creation from repair tooling and their development needs. All the repairs done to product(s) were recorded and reported to product development team.

Salo, Finland

Responsible for troubleshooting and repairing of modules/phones in manufacturing line.

Salo, Finland

Troubleshooting and repairing of mobile devices.

Telecommunications, Mechanic

High School