Pavan K Perusomala Email & Phone Number

As a Product Manager at BridgeGroup, I leverage my 16+ years of IT experience and expertise in ITIL and ServiceNow to deliver innovative and effective solutions for IT service management and consulting. I am a self-motivated individual with superior communication and interpersonal skills, and a proven ability to lead and motivate teams to ensure success.In my previous roles as a Product Owner and a Technical Operations Expert, I have demonstrated my skills in ITIL process consulting and implementation, IT service delivery and process maturity, continual service improvement, IT strategic planning and KPIs implementation, and project management. I have also designed and documented major incident, problem, and change processes, and responded to RFPs for IT services. I have worked across various domains, including manufacturing and healthcare, and with various tools, such as HP Service Manager, BMC Remedy, and ServiceNow. I am certified in ITIL Foundations V2 and V3, ITIL Intermediate SO and ST, and ServiceNow Administration and Architecture. I am also trained and certified in Lean Six Sigma and ISO 20000.

Listed skills include Itil, It Operations, It Service Management, Service Management, and 46 others.