Saša Pešić Email & Phone Number

Serbia

Belgrade, Serbia

In this role, I am responsible for overseeing the technical support team and ensuring the successful implementation of SDLC (Software Development Life Cycle) strategies. My duties include:* Planning and implementing SDLC strategies and ensuring their successful execution* Continuously monitoring and analyzing team processes, as well as motivating team members* Coordinating the team and managing technical tasks* Organizing work and distributing tasks according to the knowledge… Show more In this role, I am responsible for overseeing the technical support team and ensuring the successful implementation of SDLC (Software Development Life Cycle) strategies. My duties include:* Planning and implementing SDLC strategies and ensuring their successful execution* Continuously monitoring and analyzing team processes, as well as motivating team members* Coordinating the team and managing technical tasks* Organizing work and distributing tasks according to the knowledge and skills of team members* Managing sustainable software development* Participating in the selection, onboarding, and development of Technical Support team employees* Providing feedback to the team about their work and the success of completed tasks* Collaborating closely with other team leaders and management to achieve the best results* Monitoring team success metrics and individual member performance Show less

Niš, Centralna Srbija, Serbia

In this role, I'm the main point of contact for a premium customer of Atomia. This includes, but is not limited to, the following duties:* Maintain daily communication with the client* Maintain backlog of open tasks and follow up on the progress* Document customer needs and collect feedback* Incident management* Manage projects related to new features, infrastructure changes and system-wide updates* Manage a team of engineers to maintain customer's staging and production… Show more In this role, I'm the main point of contact for a premium customer of Atomia. This includes, but is not limited to, the following duties:* Maintain daily communication with the client* Maintain backlog of open tasks and follow up on the progress* Document customer needs and collect feedback* Incident management* Manage projects related to new features, infrastructure changes and system-wide updates* Manage a team of engineers to maintain customer's staging and production environments Show less

Niš, Serbia

* Manage day-to-day operations of a Support team* Ensure all support functions are performed and delivered effectively and consistently* Act as an escalation point for all help desk requests and incidents* Research, test, evaluate, and recommend appropriate changes to meet current and future business needs* Provide leadership for the IT Support team, including articulation of strategy, setting goals/objectives, communication and creation of a positive business environment… Show more * Manage day-to-day operations of a Support team* Ensure all support functions are performed and delivered effectively and consistently* Act as an escalation point for all help desk requests and incidents* Research, test, evaluate, and recommend appropriate changes to meet current and future business needs* Provide leadership for the IT Support team, including articulation of strategy, setting goals/objectives, communication and creation of a positive business environment, support, motivation, and disciplinary actions as needed in accordance with company guidelines* Train, coach/mentor, and manage all staff under my leadership in regards to goals and benchmark setting, employee development, communication and leadership growth* Coordinate with other departments within the company Show less

Niš

* Email IT support* Phone IT support* Daily communication with clients* Problem troubleshooting and solving* Collecting customer's feedback

Niš

* Functional testing* Test automation* Writing test documentation

Niš

* C# programming* Shell scripting* Maintaining development environment