My present role is not different from the previous one, but the new company, b!, has expanded to larger dimension and my team increased to more than 60 people. The competencies of the post-sale team extended in parallel to new technological areas, Videosurveillance, Physical Layer Infrastructure, etc.Projects and solution by b! now extend from physical infrastructure to high-level networking, physical and logical security, unified communications, data center architectures and software solutions, making the post-sale team a wide community of competences and skills.

I had to manage the whole technical post-sale team of the company, about 30 people. The team was engaged in all the post-sale operations, from project management to delivering technical low level design, solutions implementations, and post-sale technical support.I had the technical and economical responsibility of the service operations, both in the order delivery phase and in the post-sale assistance contracts.In this role I had the possibility to improve my skill and competence in economical business-related fields, like budgeting, understanding and applying business plans, managing human resources from the economical standpoint, etc.

I managed the R&D Group whose mission was the scouting of new technological solution that may increase the value of the company portfolio and to integrate new products with the internal capabilities to engineer innovative solutions.The group was involved in testing many new and promising technologies, like "liquid" computing, network virtualization, etc.

I was managing the whole presale department of Telindus Italy, heading about twelve expert people.Our competencies spanned from Networking to Security, Voice&Video over IP, Data Centre architectures and we supported the whole company portfolio.In this role I was able to participate to very complex projects, proposing innovative solutions with deep integrations of different technological systems, and to extend my competency about vendors proposals and strategies in many areas.

I was the manager of the presale group dedicated to the networking solutions (LAN, WAN, MAN, IP architectures, MPLS, Optical Transport and DWDM, Wireless Technologies, Load Balancing and Caching achitectures). Five expert people constituted my team and were involved in scouting new network technologies, in architectural design, in technical presale support, in delivering demo to our customers and in producing technical offers.In this role I had the opportunity of gaining a strong experience in managing the relationship with the technology vendors and the company largest customers, in Italy and abroad.In this period Telindus was part of the Belgacom Group and my group and I were involved in many international projects with relevant economical and technical dimension.

The position was analogous to the previous one, but the international context of Telindus, made me in charge of managing a broader technical group of about 18 engineers and gave me the responsibility of a rich set of international maintenance and support contracts, covering many countries in the world (Europe, Asia, America, even Oceania). Our main customers abroad were carriers and financial institutions with subsidiaries all over the globe. This experience made me able to understand the complexities and the best practices of organizing an international high-level service delivery.

In this role, I had the responsibility of the Technical Post-sale Group, a pool of about ten certified and skilled engineers dedicated to manage any technical issue about delivered networks and solutions. The Group was organized as a H24 technical Help Desk, delivering fast and effective troubleshooting to customers, both using remote access and network monitoring tools and operating on-site interventions all over the clock.The Group managed assistance contracts for a value of about 7 billions lire (about 3,5M€).

I was in charge of managing the Technical Support Group of the company, involved in projecting and delivering complex network architectures for Carriers, ISP and large enterprises. Our role consisted in answering all the technical questions rised by the other structures, the Sales force, the Presale department and the Field Engineering. The Support Group was staffed with four high-skilled engineers and managed to know in deep detail all the technologies and products delivered by the company.The Group was the front end for the interactions with the technical teams of our technology partners, like Cisco, Motorola, Sagem, etc.We were also involved in the process of selecting and testing new technologies to be introduced in the company's portfolio.Our main areas of interest were about: Networking (X.25, Frame Relay, ATM, IP, network management solutions), Security (Firewalling, IDS, IPS, URL Filtering), VoIP.