Peta Evans Email & Phone Number

Brisbane, Australia

Manage an industry specific portfolio of customers by developing strong and effective relationships, enhance communication with customers, identify trends and deliver effective case management services to maximise customer and stakeholder engagement and durable return to work outcomes.Key accountabilities· Proactively develop strong working relationships with customers and develop a partnership approach with all stakeholders to ensure durable return to work outcomes· Be accountable for claims costs, durations and claim outcomes· Undertake quality injury management techniques, in particular ensuring suitable duties plans are proactively in place and being monitored, accurately record information and conduct on-site customer visits where appropriate· Proactively educate and support customers on a broad range of premium and case management services and ensure they are kept fully informed about their policy, claims and industry trends and initiatives· Work together with Claims determination and panel lawyers to assist employers with strategies to prevent injuries, minimise claim durations and encourage stay at and return to work end-to-end· Assist with all claims management activities to ensure consistency and efficiencies are achieved for customers using an end-to-end approach· Develop ways to achieve long term employment outcomes on every claim· Understand issues around injury prevention and RTW and work closer with industry to provide greater care to employers· Develop specific knowledge around industries and create a greater understanding of the customers’ business and industry· Reduce common law claim numbers and attempt to contain costs achieved through injury prevention and management of RTW across both the Statutory and Common Law processes.

Parramatta, New South Wales

Responsibilities: Drafting legal correspondence, trust accounting, client communication, legislation interpretation, computer skills, administration, and customer service, office management, co-ordination of other Practical Legal Training students.Achievements: Provided quality service to clients in relation to their family law or criminal law matters. Represented a client before the Family Court of Australia (with leave) and achieved the successful withdrawal of our client’s application; represented a client (with leave) before the State Parole Board and obtained confirmation of our client's release from custody.

Vancouver, British Columbia Canada

As the Manager of the Gastown Studio I was the face of the Studio. On a daily basis I was involved in a number of facets of the operation and management of the Studio including;• Member interaction and conflict resolution;• Motivating and ensuring Studio Co-Ordinators reach sales targets through the implementation of contests and challenges to promote business growth;• Development and implementation of processes when a new sales system was introduced (Schedule House), trained staff in new system and liaised with stakeholders to ensure smooth transition;• Scheduling and co-ordination of instructors and classes;• Cash handling, banking and accountability;• Liaising with business owner;• Co-ordinating external services, e.g cleaning, to ensure that scheduled classes are not impacted;• Promotion of one-off courses and sales within the Studio and surrounding community;• Working with third parties to provide members with alternative services, eg ClassPass and Groupon• Handling ad hoc queries from members, clients, staff and external stakeholders in a timely manner.

Vancouver, British Columbia, Canada

Constant care and supervision for numerous dogs, cash handling and point of sale operation, interacting with clients and providing reliable updates regarding their pets, regular and thorough cleaning of the premises.

Brisbane, Australia

Responsibilities: Inbound and outbound calls to engage with clients who required additional home lending, wanting to purchase additional properties or refinance. Other duties included complaint resolution, cross-sell, liaising with internal and external stakeholders, interpretation and application of Credit Policy. Achievements: Met and exceeded key performance indicators such as average handling time, cross sell and settlements. Successfully provided a high level of customer service including the settlement of loans that fell outside Credit Policy, with Leader supervision

Brisbane, Australia

Responsibilities: Inbound and outbound calls to engage with clients who required personal banking assistance, complaint resolution, cross-sell, liaising with internal and external stakeholders. Achievements: Met and exceeded key performance indicators such as average handling time and cross-sell. Successfully provided a high level of customer service which was recognized due to my promotion within six months to Home Lending.

Brisbane, Australia

Whilst employed by Saipem Australia, the Contractor for the GLNG Gas Transmission Pipeline Project, it was my responsibility to ensure all applicable permits and approvals were obtained prior to construction commencing. To achieve success, I was required to liaison with State and Local Government agencies, Santos GLNG, third party infrastructure providers, sub-contractors and internal stakeholders. I was responsible for preparation and oversight of environmental regulatory approvals applications; primarily focussing on Watercourses and Water Sources, while continuously monitoring conditions of approvals and ensuring compliance.I provided email and telephone support to field environmental and construction staff to assist their understanding of approval conditions, and provided advice to help determine on ground solutions within the bounds of the relevant approvals and legislation. My role also involved interpreting legislation and policies relating to Government and third party infrastructure, as well as providing advice on project specific documents including; Petroleum Pipeline Licenses, Development Approvals, and Material Change of Use.In addition to the above I provided support to the Land Liaison Team and the Cultural Heritage Team in regards to a variety of landholder issues and Cultural Heritage Management issues and assisted in delivering effective solutions.

Armidale, New South Wales

Customer Service, money handling and accountability, food preparation and barista skills, stock rotation, team work

Graduate Diploma Of Legal Practice, Law

Expected completion August 2018

Bachelor Of Business/Bachelor Of Law