Peta Phillips Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Led representation of nationally and internationally acclaimed Minor Hotels brands inclusive of: Oaks Hotels, Resorts & Suites, Anantara, AVANI, Elewana, NH Hotels, NH Collection, Nhow and TIVOLI, a portfolio of over 530 properties across 56 countries.Developed detailed business strategy, competitor analysis, market trend and account management plans whilst actively analysing competitor activity. Managed revenue, negotiated and issued rate agreements for all properties, including year-round and specialised contracts, new hotel openings, tactical campaigns, special events and groups.Initiated, implemented and conducted training for interdepartmental exercises, new staff and external client’s benefits.Developed flyer and brochure collateral in collaboration with the Graphic Design team, providing content, proofing and final approval for distribution to the leisure wholesale market.Maintained up to date CRM data ensuring accurate reporting and forecasting Developed proficiency in Microsoft Office, Dynamics, Teams, SalesForce, Calypso, Sabre, SynXis, SiteMinder and CMS Led complaint resolutions to facilitate mutually beneficial outcome for all key stakeholders.Presented at local and international conferences, expos, client information evenings, arranged, hosted and attended site inspections and client appreciation events.Created legally binding contracts including the content, terms and conditions.Maintained and strengthened relationships with all key stakeholders ensuring all parts of the business were supported Worked closely with the Directors of Operations, Food and Beverage, Revenue and Reservations and Property Managers to achieve business directivesIdentified areas of improvement and implemented new processes across multiple departments, ensuring a seamless experience for clients and guests

Brisbane, Australia

Auckland, New Zealand

Build and maintain strong relationships with corporate, retail and brokerage clients and identify opportunities to increase service offerings. Liaise directly with travel agencies to sell a wide range of travel packages and holidays.Lead new business development, implementing effective strategies to gain further clients. Facilitate business / sales presentations, demonstrating a comprehensive knowledge of product range.Utilise direct marketing techniques such as cold calling, prospecting, telemarketing and networking to develop new business opportunities. Ensure all business goals are achieved within budget.Hosting group tours and famil experiencesInitiating agent incentives to drive business Understanding different agent contractsSystems and product training for customers Strong Calypso Net knowledge including training our customsAttending local and international conference’sPresenting at The Travel Brokers Regional meeting quarterlyPresenting GO Holidays and GSA product for client evening and exposStrong Powerpoint knowledgeProducing week sales reports to senior management Personal Achievements:Rookie of the year 2009Top Consultant for Shorthaul and North America 2010Promoted into GO Holidays Sales

Auckland, New Zealand