Xinja is building an, Australian, independent 100% digital bank - or 'neobank' - designed entirely for mobile. It will allow customers to make Intuitive, optimised, rapid & better money decisions without the angst. Here I do things such as:Established fraud monitoring procedures, facilitate memorable customer experiences, and train customer advocates in fraudulent behaviours. Participate in marketing initiatives, liaise with external partners, and serve as point of contact for strategic partners. Conduct system testing, UAT, integration testing, and test scripting. • Designed and implemented process across company operations.• Drafted weekly voice of the customer article for company executives and board members to outline customer interactions for the week.• Named Runner Up Culture Champion in 2019.• Launched a daily, optional, 20 minute exercise routine to enhance morale, culture, fitness, and focus.• Initiated a social media cultural experience to bring customer stories to the company.

Empowering women to access their 'Warrior Within'. Helping them challenge themselves, conquer fears and build resilience. Training women in stunts, educating them in nutrition and delivering motivation speeches.

Coordinated files for audit readiness and aided clients in completing applications for life insurance. Followed up to verify underwriting requirements were met. Leveraged extensive knowledge of financial and insurance regulations to complete tasks. Chased missed payments and crafted policy schedules.• Serviced an existing client book with 350 clients valuing $4.5M in annual revenue.• Supported eight claims per annum.• Generated new business valuing $450K.

Personal trainer, group fitness instructor