Work closely with the COO and VP of Deployment Operations to establish, maintain, and constantly improve the Deployment Service model.Manage customer expectations from Kickoff through Go-live, ensuring customer satisfaction and smooth transition to the Customer Success and Support teams.Track end-to-end logistical tasks of implementations, communicate on goals, deliverables, deadlines, and multi-party accountability.Plan, schedule, and execute deployment timelines… Show more Work closely with the COO and VP of Deployment Operations to establish, maintain, and constantly improve the Deployment Service model.Manage customer expectations from Kickoff through Go-live, ensuring customer satisfaction and smooth transition to the Customer Success and Support teams.Track end-to-end logistical tasks of implementations, communicate on goals, deliverables, deadlines, and multi-party accountability.Plan, schedule, and execute deployment timelines through the transition from Deployment to Testing, Training, and Launch.In conjunction with the Account Executives, provide hardware component and inventory forecasting to assist in ensuring constant in-stock status for all inventory needs for upcoming growth.Provide supply chain management support wrt inventory management.Collect, document, and distribute all detailed network settings, data files, project construction plans, RFID/barcode tag samples, and other materials necessary to complete each project.Proactively identify and set expectations with necessary stakeholders for the readiness of store sites for hardware installation and network connectivity, the Crave Solution configuration, and escalate appropriately for the best interests of each project.Coordinate with customers and 3rd party service providers to gain access to store sites, determine schedules, and ensure accurate completion of hardware installations and maintenance service dispatches.Develop relationships with key customer and service provider stakeholders to become an expert on implementation and apply best practices across the Crave portfolio.Track project time and resource requirements to help identify areas of process improvement which will be used to measure bandwidth for effective team expansion to execute on long-term deployment goals.Contribute to and maintain project-related documentation (deployment plans, training guides, installation instructions, and support process knowledge articles.) Show less

Manage all aspects of the relocation of the Development team from the old facility to the new facility. includes, but not limited to:Document creation and execution for Sat/Comm; IOQ/PQVendor coordinationInternal stakeholder managementProcurement of Capex and Opex equipmentLiaison with other internal departments for requisite supportSnagging control with construction team and facilities teamInterdisciplinary coordination with engineering and IT teams for… Show more Manage all aspects of the relocation of the Development team from the old facility to the new facility. includes, but not limited to:Document creation and execution for Sat/Comm; IOQ/PQVendor coordinationInternal stakeholder managementProcurement of Capex and Opex equipmentLiaison with other internal departments for requisite supportSnagging control with construction team and facilities teamInterdisciplinary coordination with engineering and IT teams for backend supportBusiness readiness reportingTeam management and supportInstrument installation and Laboratory Setup Show less

Project, HR and Operations Management of Facilities: Manage team for the presentation of practical’s (8 modules annually).Responsible for overall aspects related to building management and laboratory management.Direct line-manager for 4 staff members.Manage upgrade to ensure reduced scope creep and best planning to prevent time delays.Occupational Health and Safety Management: Currently an 8.2(i) Safety Officer, responsible for waste control, risk assessments… Show more Project, HR and Operations Management of Facilities: Manage team for the presentation of practical’s (8 modules annually).Responsible for overall aspects related to building management and laboratory management.Direct line-manager for 4 staff members.Manage upgrade to ensure reduced scope creep and best planning to prevent time delays.Occupational Health and Safety Management: Currently an 8.2(i) Safety Officer, responsible for waste control, risk assessments, chemicals and store control, incident investigations and reporting, and training. Financial Management and Procurement:Managing, planning and forecasting of budget. Overall procurement related functions such as sourcing of parts, negotiating prices and SLA with suppliers, processing of orders and forecasting requirements. Laboratory instrumentation support:Troubleshooting of instruments and liaise with support engineers.Use of a variety of IT software programs (Many self-taught).Education:Training and coaching of undergraduates and post-graduates and other staff members.Delegation of tasks and lead staff members. Flexible and adaptable methods to train students on complex tasks, techniques and abstract ideas. Streamlining efficiency.Highlights: Implemented the current safety management system and fought for the upgrading and improvement of multiple OHSACT related items on own initiative across five buildings. The improvements made were one of the highlighted achievements for our department in our latest Departmental Audit. Show less

Attending to National & international enquiriesManaging and providing after sales services. Troubleshooting on instruments prior to technicians being dispatched.Stock management within specific financial budget constraints.Liaison with overseas suppliers.National travel to customers for marketing and promotion of instrument lines.Marketing and editorials of instrument lines.Training of sales representatives and end-users on the instrument lines.Installation and… Show more Attending to National & international enquiriesManaging and providing after sales services. Troubleshooting on instruments prior to technicians being dispatched.Stock management within specific financial budget constraints.Liaison with overseas suppliers.National travel to customers for marketing and promotion of instrument lines.Marketing and editorials of instrument lines.Training of sales representatives and end-users on the instrument lines.Installation and commissioning of Instrumentation.Advice on various instrument lines.Development of technical methods. Financial management, financial forecasting and tracking of targets on product lines.Technical and scientific analysis of information. Show less

Forensic DNA Analyst:Laboratory analysis including: Slab gel electrophoresis, PCR, DNA extraction, DNA quantification, Decontamination and Autoclaving.Opening of cases and the examination of forensic exhibits.Reagent preparation and the Implementation of good laboratory practice and Standard Operating Procedures/Laboratory Management: Group Leader responsible for laboratory and stock management. Workflow management and assisting managing supervisors with odd… Show more Forensic DNA Analyst:Laboratory analysis including: Slab gel electrophoresis, PCR, DNA extraction, DNA quantification, Decontamination and Autoclaving.Opening of cases and the examination of forensic exhibits.Reagent preparation and the Implementation of good laboratory practice and Standard Operating Procedures/Laboratory Management: Group Leader responsible for laboratory and stock management. Workflow management and assisting managing supervisors with odd jobs.Liaison with company representatives and technicians.Suggest and implement improvements to standard operating procedures.Training of new staff members and external police detectives.Reporting Officer:Handling DNA casework.Court Testimony (High Court and Regional Court).Submission of affidavits and samples for analysis.Results analysis and submission of reports / affidavits.Internal and external training.Liaison with Investigating Officers and State Prosecutors.Maintenance of a Quality Assurance System. Show less