Peta Beale Email & Phone Number

Thornlands, Qld, Au

Toowoomba, Queensland, Australia

Brisbane, Australia

Responsible for delivering an optimised portfolio of strategic initiatives achieving QSuper’s strategic objectives, outcomes and targets.

Milton, Queensland, Australia

This was a newly formed role working with the CEO and Executive team, responsible for the establishment and management of the EPMO, achieving Sunsuper’s strategic objectives, outcomes and targets. This included strategy, strategic targets and roadmap, optimised portfolio, governance, frameworks, prioritisation, budgets, benefit realisation, resources, standards, tools, reporting and delivery.

Milton, Queensland, Australia

Milton, Queensland, Australia

Milton, Queensland, Australia

Milton, Queensland, Australia

Brisbane, Australia

Brisbane, Australia

Milton, Queensland, Australia

Milton, Queensland, Australia

This role was a key change management role through the acquisition of GIO.

Milton, Queensland, Australia

Lead a team of 19 Service Consultants and a midnight shift team of 5 Service Consultants in meeting and exceeding customer service standards by monitoring, coaching, developing and contributing to improvements in both the centre’s processes and team performance.

Eight Mile Plains, Queensland, Australia

Managing the nightshift by leading a team of 21 Sales and Senior Sales Consultants, which included 6 Telecommuters, in meeting sales targets and customer service standards by monitoring, coaching, developing and contributing to improvements in both the centre’s processes and team performance.

Woolloongabba, Queensland, Australia

Lead several varying projects within the operations and risk departments with a focus on loss recovery, improvement of internal controls and risk mitigation strategies, and efficiencies.

Woolloongabba, Queensland, Australia

Own and administer the Transaction Processing Centre verification process for Queensland by acting as authority/referral point on process and leading a team of 15. This role was responsible for the storage and management of all of ANZ Queensland’s customer’s documentation and files.

Brisbane, Australia

Primarily responsible for quality assurance checks on the rectification of all suspended items. Providing supervision, direction, motivation, coaching and development of a team of 25 staff. Maintenance of best practice whilst suggesting operational improvements and handling escalated customer complaints or queries.

Brisbane, Australia

Newly established role being the first Call Centre. Responsible for assisting in the set of the centre and was responsible for answering incoming telephone enquiries from internal and external customers. Implementing operational improvements with a focus on productivity gains and improved customer service.

Brisbane, Australia

Various positions within the first Branch Accounting Centre [BAC] and Branches. BAC: Ledger Examiner & RDO Relief which covered all positions [Ledger Examiner, Term Deposits, Local Bills (Account Transfers & Closures), Dormant Accounts, Generals and Switchboard]. Branch: Emanza Clerk, Teller, Number 1 Teller, Local Bills, Overseas Clerk, Generals and Holiday Relief Officer